Quality Improvement Specialist

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Quality Improvement Specialist performs quality assurance activities for medium software development projects and tasks of moderate complexity within the account.

They will assist with developing new processes and procedures as well as revising existing ones. Additionally, they will collaborate with cross functional teams to perform quality improvement activities that align with Capability Maturity Model Integration (CMMI) including, but not limited to, process audits and corrective action plans.

Your role in our mission

• Establishes and documents a tailored strategy quality plan in collaboration with the project manager, for the performance of quality assurance activities for assigned project or task.
• Develops and maintains quality assurance documentation for projects and tasks to include quality metrics. Ensures documentation complies with software development standards, policies and procedures or best practices.

Participates in special projects, internal audits, and process improvements in support of quality assurance initiatives.

Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to standards and applicable quality plans.

Determines level of process and product quality. Gathers, uses, and analyzes defect metrics data. Presents analysis findings to the appropriate levels of management verbally and through the preparation of periodic written reports.

Escalates unresolved issues to appropriate management levels.

Evaluates work products to assess quality and reports findings. Researches alternative solutions to problems, determines proper approaches, makes verbal and / or written recommendations to appropriate parties and implements solutions.

Implements recommendations as approved. Monitors and tracks corrective actions from Causal Analysis and Resolution (CAR) to closure.

Provides leadership and work guidance in CMMI methodology to less experienced personnel.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience in business, mathematics, engineering, management information systems, computer science, or related field preferred
• Six or more years of quality assurance, engineering, or management information systems experience
• Experience working with quality metrics and software industry metric data collection and analysis techniques
• Up-to-date industry knowledge of CMMI for both Development and Services
• Experience working with project management methodology (preferred)
• Experience with MS Office (emphasis on Excel and Visio)

What you should expect in this role

• Fully remote opportunity with the option to work anywhere within the United States
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $63,000.00 - $90,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.