Homeless Services Case Manager - Full-Time

Job Description

Job Description

Salary : 27.50 / hour

Community Crisis Services is dedicated to providing comprehensive support and safe haven for individuals and families affected by homelessness.

Our mission is to empower survivors through compassionate care, advocacy, and education, ensuring their journey to recovery and independence.

Position Overview :

We are seeking a dedicated and compassionate Case Manager to join our team at our Homeless Shelter. The Case Manager will play a crucial role in providing direct services to shelter residents, including crisis intervention, advocacy, and case management.

This position requires a strong commitment to supporting individuals in crisis and helping them navigate the path to safety and self-sufficiency.

The Case Manager provides a variety of individual and / or group supportive services that address both short-term and long-term client needs.

A pre-employment criminal background check and drug screening are required. Candidates must be able to participate in and complete mandatory orientation and training during the first 6 weeks of employment.

Reports to : Case Management Director

Employment Status : Full-time, Non-exempt

Salary : $27.50 per hour

Benefits

• 401 (k) with 3% Match
• Employer Paid Dental Insurance
• Employee Assistance Program
• Employer Paid Disability & Life Insurance
• Flexible Spending Account
• Employer Paid Health & Vision Insurance
• Holiday Premium Pay
• Paid Time Off
• Referral Program

Available schedule

Monday - Friday, 9 am-5 pm or 10 am-6 pm

Responsibilities

• Conduct comprehensive assessments to identify the needs and strengths of shelter residents
• Develop and implement individualized service plans in collaboration with shelter residents
• Provide crisis intervention, safety planning, and emotional support
• Assist shelter residents in accessing community resources, including housing, legal services, healthcare, and employment
• Advocate on behalf of residents with various agencies and service providers
• Facilitate support groups and educational workshops
• Maintain accurate and confidential case records and documentation
• Participate in regular staff meetings, trainings, and professional development opportunities
• Collaborate with shelter staff and community partners to ensure comprehensive and coordinated care
• Performs all other related duties as assigned

REQUIRED SKILLS AND ABILITIES :

Work Environment and Physical Requirements :

Physical Requirements :

• Talk
• Hear
• See - close, distance and peripheral vision
• Use hands and fingers
• Frequently lift and / or move up to 10 lbs.

Education and Experience Qualifications Required :

• Bachelor’s degree in a social science discipline (Psychology, Sociology or Social Work) or related field
• A minimum two years of case management exerperience
• A minimum of two years’ experience working with at-risk clients in a direct service setting
• A minimum of two years’ experience working with clients who have a history of domestic violence, addiction, mental health issues and / or the displaced population (homeless)

Knowledge, Skills and Abilities Required :

• Ability to motivate and engage clients residing in the facility
• Ability to work with a diverse client population
• Ability to prepare clear, concise and accurate case notes, reports, correspondence, and other job-related documents
• Skill to work effectively under pressure
• Ability to analyze situations accurately, utilizing a variety of analytical techniques to make well-informed decisions
• Ability to develop and evaluate alternatives
• Ability to communicate effectively using a variety of styles and techniques appropriate to the audience
• Ability to use various information technology systems required for successful job performance
• Organizational skills and ability to multi-task
• Ability to adapt to changing priorities, work environments and management styles
• Demonstrated cultural competence and cultural responsiveness
• Ability to communicate critical information with accuracy and efficiency
• Ability to work effectively with external agencies

COVID-19 CONSIDERATIONS

To keep our staff safe, we've provided masks, gloves, hand sanitizer and a designated staff person to sanitize hard surfaces every hour.

Our agency also offers free testing for its staff and family members.

Equal Employment Opportunity

Community Crisis Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.