Responsibilities
Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to moreplex issues requiring further research.
Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients.
Maintains current knowledge of client calls regarding retail,mercial, bankcard, and online banking.municates enterprise-wide changes and impacts to clients as necessary.
Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action.
Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.
Qualifications
Basic Qualifications :
High school diploma or GED with 1 year call center or customer service experience.
Additional Requirements :
- Strong verbal and writtenmunication skills.
- Working knowledge of PC-based software.
- Ability to work in multiple software applications at one time.
- Strong keyboard skills.
- Ability to multi-task in a fast-paced environment.
- Ability to display professionalism while interacting with others. Job ID 23472
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