Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative
Member Services Representative. You will play a key role in maintaining member satisfaction and ensuring a smooth experience with our services. Educate members on the company’s tax and financial products, services, and resources. Maintain up-to-date knowledge of tax laws, financial services, a...
Member Services Representative East Windsor
Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures. Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative East Windsor
Schedule member services: tanning, etc. Facilitate payment of member services in accordance with company procedures. Greet all members & guests with a smile and wish them well as they exit the club. Check in all members and guests in accordance with company procedures. ...
Assistant Manager - Retail
The Assistant Manager is responsible for implementing workflow procedures based on the direction from the Store Manager. ...
Deli Team Member
As a food service worker in our Deli, youll work with other team members to ensure the freshest deli meats and cheeses are available for our customers, as well as provide easy meal and entertaining solutions. Exclusive discounts on electronics, entertainment, gym memberships, travel and more!. ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Develop leads, sche...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Zakiyyah Wiley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help p...
Personal Trainer Afternoon & Evenings
We are looking for Retro Fitness Personal Trainers to enhance the competencies of our Retro Fitness franchise by conducting training programs that will boost franchise club performance in alliance with company brand and core values. Retro Fitness is a Health Club built on the respect and dedication ...
Fitness Trainer
Adjust and operate all EMS and Fitness Equipment to BODY20 standards. Attend all Fitness Coach related meetings/Training. Possess passion, ambition, drive, and knowledge regarding the fitness industry. That you shouldnt have to choose between fitness and family time. ...