Personal Lines Account Manager

Job Summary :

The Personal Lines Account Manager is responsible for overseeing a portfolio of clients through relationship building and client account development.

Other responsibilities include handling service requests, identifying potential risk issues, quoting additional coverages and policies, and tracking renewals.

The Personal Lines Account Manager performs the essential functions of the position noted below, while meeting the quality and service standards developed by the agency.

Supervisory Responsibilities :

Not Applicable.

Essential Functions :

• Manages assigned book of business and client transactional needs including sales, marketing, and service according to agency standards and procedures.
• Manages client service needs including endorsement requests, proofs of insurance, cancellation requests, inspection questions, client / carrier correspondence, coverage analysis recommendations, and claim reporting.
• Provides billing support.
• Interacts with clients (in person, via telephone, or E-Mail) to discuss needs and assure satisfaction, respond to inquiries, solicit sales, and solve client problems.
• Processes renewals following agency procedures.
• Remarkets accounts identified for renewal marketing following agency procedures.
• Provides quotes to existing clients for additional lines of business as needed.
• Attempts to cross sell and / or identify opportunities for additional lines of business for existing clients.
• Processes all account transactions as needed assuring that all items are handled in a timely manner, are accurate and reflect the established agency procedures.

This includes, but is not limited to :

• Policy issuance and endorsements, submission, and review
• Payment processing and billing questions
• Cancellation requests
• Binders, Certificates, Evidence of Insurance, and ID Cards
• Proposals, Schedules, and Summaries of Insurance
• Inspection reviews and questions
• Client / carrier correspondence (mail and email) and phone requests
• Coverage analysis and recommendations
• Follows agency credit and collection procedures in invoicing and pursuing prompt payments.
• Manages cancellation processes according to agency standards, addressing both carrier and client request as received.
• Assist clients in submitting claims reports or respond to inquiries.
• Sets priorities and manages workflow to ensure efficient, timely and accurate processing of activities and other responsibilities.
• Stays up to date with industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
• Maintains a cordial and effective relationship with clients, carriers, vendors, and other business contacts to maintain a high level of client retention and product loyalty.
• Coach and mentor team members on technical, procedural and relationship skills.
• Follows all agency and departmental policies and procedures.
• Other job-related duties as may be assigned.

Requirements

Knowledge, Skills & Abilities :

• Knowledge of coverage, products, markets, rating, and underwriting procedures is essential.
• Skilled in developing excellent inter-personal and client relations; producing effective, accurate verbal and written communication, and active listening with strong attention to detail to ensure document accuracy.
• Must possess the ability to work independently, applying knowledge and experience to achieve outstanding results.
• Ability to follow processes and procedures and help develop new processes and procedures to help the agency become more efficient.
• Team player with a strong work ethic and positive attitude.
• Excellent organizational and time management skills with a proven ability to prioritize to meet deadlines and multi-task.
• Fast-paced environment with a high volume of work to be completed daily.
• Proficient in basic computer skills, such as Microsoft Office and agency management software.

Education and Experience :

• High school diploma or equivalent is required.
• Property & Casualty Agents License is required.
• Minimum of two (2) years of previous insurance experience.
• Demonstrated overall success in overall customer service.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work is normally performed in a typical interior / office work environment. The employee frequently is required to remain in a stationary position, often standing or sitting for prolonged periods.
• While performing the duties of this job, the employee is regularly required to communicate, listen, and observe. Specifically, the employee must be able to communicate clearly on the telephone with others.
• This position frequently communicates with clients who have inquiries about their renewal policy premiums. Must be able to exchange accurate information in these situations.
• Constantly operates a computer and other office productivity machinery, such as calculator, copy machine, and computer printer.

This includes repeating motions that involve the wrists, hands and / or fingers.

• Position may require the employee to ascend and / or descend ladders, stairs, ramps, and the like.
• Limited physical effort required or exposure to physical risk. However, must be able to lift 15 pounds at times.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics.