Customer Account Manager

Customer Service Account Manager

GCG is currently looking for a Customer Service Account Manager to join our team at GCG's Leominster, MA location!

In this role, you will serve as a liaison between the customer and the company to address needs, inquiries and issues. This includes but is not limited to sales order processing and maintenance, responding to requests for quotes, new product coordination, measuring the division's delivery performance and maintaining ISO 9001 documents for the Customer Service function.

Schedule : 8 : 00am to 5 : 00pm EST or CST, Monday to Friday

What you'll do

• Serve as primary contact for all customer communications
• Process RFQ's, follow to completion
• Support new product launch, coordination and management
• Sales order administration
• Communicate order status in a timely manner
• Follow the RMA process
• Update customer communication log as needed
• Run reports on delivery performance, open orders, and other data as required
• Maintain open and closed order files
• Process contract amendments
• Assist other departments as needed
• Complete all corporate training requirements
• Comply with ISO-9001 quality standards
• Set and track personal & business goals

What you'll bring

What We Offer

About the Company

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.