Assistant General Manager

Job Description

Job Description

Summary : Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities.

Benefits :

• Flexible Schedule
• Competitive Pay
• Paid Training
• FUN team environment
• Health Benefits with Employer Contribution
• 401(k) matching
• Paid Vacation
• Discount Program
• Anniversary Recognition Program
• Opportunities for Advancement
• Strengths Based Leadership Development Program

Duties and Responsibilities include the following :

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Helps the General Manager and department managers fulfill all daily tasks.
• Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
• Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
• Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.

Education / Experience : High school diploma or GED is required. Bachelors degree or higher preferred. Experience as a certified lifeguard, youth sports instructor / coach, camp counselor and / or childcare provider required.

Two or more years management experience preferred. Two or more years as a swimming instructor preferred.

Certificates and Licenses : Lifeguard, CPR / AED and first Aid certification required. Shallow water attendant highly recommended.

Work Environment : While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.