IT Help Desk Support Engineer

About HTC

HTC built a vision of the future by combining humanity with technology to unleash our collective imagination. At HTC, we believe that VIVERSE, the combination of virtual and augmented reality, high-speed connectivity, AI, and blockchain reachable on any device, anytime and anywhere will reshape the next decade in every industry and influence human beings' social lives.

About Your Next Opportunity

HTC is seeking an IT Help Desk Support Engineer to join our IT Operations team.

As the IT Help Desk Support Engineer, your primary responsibility is to assist the team in maintaining and enhancing IT operations.

This encompasses assisting efforts in troubleshooting hardware and software issues, asset management, equipment procurement, responding to user inquiries, and basic IT infrastructure upkeep.

Job responsibilities include, but are not limited to :

• Multiple-Platform Support : Troubleshoot issues on Windows and Mac computers, ensuring optimal functionality.
• User Office Software : Oversee the use of M365 Office, MS Teams, Office software for Mac, and Trend Micro antivirus software, ensuring effective deployment and usage.
• IT Asset Management : Direct and oversee IT assets for accurate inventory management and efficient allocation.
• Procurement : Ensure the cost-effective purchasing of compatible IT equipment.
• User Account Management : Handle creation, management, and troubleshooting of user accounts across Microsoft AD, email, and MFA platforms.
• Network Maintenance : Apply basic network knowledge to upkeep wired and wireless systems, ensuring reliability and security.

Coordinate with HQ's network team for sustained operations.

Basic Qualifications (Required Skills and Abilities)

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years of technical experience in troubleshooting desktop / laptop hardware and software issues.
• Experience managing IT assets effectively.
• Experience purchasing computer equipment according to company needs.
• Ability to handle user inquiries promptly and provide effective solutions.
• Knowledge in basic maintenance of IT infrastructure to ensure operational efficiency.
• Demonstrated leadership skills in guiding teams and projects toward successful outcomes.
• Ability to work closely with the corporate IT department to maintain system reliability and efficiency.
• Strong problem-solving skills to address and resolve technical issues swiftly.
• Excellent verbal and written communication skills for interacting with users and documenting procedures.
• Can adapt to rapidly changing technology environments and user needs.
• Experience with Office 365, MS Teams, and Mac Office software.
• Experience with Windows, Mac, and Linux systems.
• Possess IT certifications (e.g., CompTIA A+, ITIL Foundation).
• Must be able to speak conversational Mandarin.

Working Conditions

• Primary work location is indoors.
• The employee must occasionally lift and / or move up to 15 pounds.
• Prolonged periods of sitting at a desk and working at a computer.
• Specific vision abilities required by this job include close vision and long periods of detailed work with VR equipment.
• The employee is regularly required to sit.
• The employee is occasionally required to stand, walk, reach with hands & arms, climb, balance, stoop, kneel, crouch, or crawl.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

HTC is an equal-opportunity employer that values diversity at our company. We are committed to equal employment opportunity and encourage people from all walks of life to apply without regard to race, color, ancestry, sex, national origin, citizenship, genetics, marital status, veteran status, age, gender identity or expression, religion, disability, sexual orientation, or any other status or characteristic protected by law.

HTC does not tolerate discrimination or harassment at any point during our employees' and applicants' time with us, including with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, leaves of absence, and general treatment during employment.

At the time of posting, HTC's estimated annual base salary for this position is $63,560 - $81,264 USD. Individual compensation will vary based on job-related factors, including candidate skills, qualifications, experience, business needs, and geographic location.

This position is also eligible for participation in our discretionary bonus programs.

HTC is proud to offer a comprehensive benefits package to our employees and their families. The successful applicant for this role will be eligible for health, vision, dental insurance, 401k matching, and other employee benefits as the company implements.

For information regarding our available benefits, please copy and paste this link ( ) into your web browser. This position is also eligible for participation in our discretionary bonus programs.

Contact our Human Resources department if you have questions.

HTC's privacy policy is posted at this link. Copy and paste to your browser for more information :

If you need assistance to accommodate a disability, you may request it anytime. Please contact HTC at (510) 903-5999.

This organization participates in E-Verify.