Innovate and optimize solutions and tailor products for complex client needs
Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges.
Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.
As a Client Solutions Architect Manager in Merchant Services, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges.
Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.
Job responsibilities
- Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
- Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
- Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
- Identifies and defines development requirements for product design enhancements based on client feedback
- Be a key member of a JPMorgan account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities and accelerate solution adoption.
- Serve as a subject matter expert on payments solutions and possess a deep understanding of our clients’ needs and current industry trends
- Act as the Voice of the Customer to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
- Collaborate with the account team to respond to client RFPs in a timely manner
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise working across a related broad set of products
- Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
- Experience supporting Sales in pricing, pipeline planning, and account planning
- Experience working with clients in a technology field and interfacing with engineers
- 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Thorough understanding of the software development lifecycle and API architecture.
- Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem.
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