Senior Catering and Events Manager - Hilton Hawaiian Village Waikiki Beach Resort

Job Description - Senior Catering and Events Manager - Hilton Hawaiian Village Waikiki Beach Resort

Job Number : HOT0B2PE

Work Locations

Hilton Hawaiian Village

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

2005 Kalia Road

Honolulu 96815

Come join the team at the Hilton Hawaiian Village Waikiki Beach Resort located on the widest stretch of beach. Be part of a team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

The team is currently seeking a collaborative team player to be their next Senior Catering and Events Manager. This position is responsible for servicing Association and Corporate groups, as well as upselling.

What will I be doing?

As Senior Catering & Events Manager, you are responsible for servicing groups and upselling. Your essential functions will include :

• Creative design of menus and events to maximize revenue and event experience.
• Maintain existing relationships with corporate and Association Groups.
• Event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.
• Handle complex events and ensure seamless turnover from sales to service back to sales.
• Recognize opportunities to maximize revenue by upselling and offering enhancements.
• Serve as the event planner's primary contact following turnover on property and be responsible for the client experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards :

• Organize, plan and prioritize duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents, or in person.
• Create and maintain relationships with clients to set and meet expectations.
• Demonstrate knowledge of job systems, products, and processes.
• Resolve conflicts and negotiate while handling complaints.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing issues and determining the best solution.
• Ensure high-quality service by assisting others to understand guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

What are we looking for?

Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.

Specifically, we look for demonstration of these Values :

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes :

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Hilton offers its eligible team members a comprehensive benefits package including :

• Medical Insurance Coverage for you and your family
• Vision, Dental, Life and Disability Insurance
• Supportive parental leave program
• Go Hilton travel discount program : 100 nights of discounted travel per calendar year
• Matching 401(k) plan
• Access to your pay when you need it through DailyPay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistance Program
• Debt-free education : Access to a wide variety of educational credentials
• Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
• Career growth and development
• Recognition and rewards programs

The Salary Range for this position is $75,000 - $85,000 and is based on applicable and specialized experience and location. LI-CU1

J-18808-Ljbffr