Field Technician

Andromeda Technology SolutionsLockport, IL, US

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Job Description Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly.

As a vital member of our 10–12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher.

Your role involves efficiently restoring clients' functionality while upholding excellent customer service standards. We're looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities. About You Experience :

Minimum 1 year in an MSP or corporate IT environment. Skills : Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, QuickBooks, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3.

Experience with Microsoft Azure and Office 365 is a plus. Location :

Must be near Lockport, IL, to work from our office. Your Team You'll collaborate closely with : 2 Field Techs 4 L1 Techs 4 L2 Techs 1 Escalation Tech 1 Dispatcher / Coordinator Responsibilities Your contributions will include : Conducting scheduled appointments at client sites. Working on tickets remotely. Collaborating with team members on resolving tickets. About Us Company : A 30-year-old technology service firm with a dedicated team of nearly 40 members. Mission : Providing outsourced IT services to ensure client satisfaction. Values : Communication, Action, Ownership, and Grit guide our work. Compensation, Benefits, and Perks Salary : $50K-$60K. Benefits : Health, dental, vision insurance, 401K matching, life and disability coverage, paid holidays, sick days, vacation, mentorship program, and more. Flex vacation after 1 year.

Requirements :

drug screen and some hands-on testing Ready?

If you're prepared to excel as a service technician and tackle challenges head-on, we invite you to apply. This is a hybrid working role.

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Field Technician • Lockport, IL, US