Assistant Manager

External Description

Position Summary : Assists the Store Manager in order to achieve or exceed planned sales and profits. In the absence of the Store Manager, the Assistant Store Manager has the responsibility for the overall operation of the store.

Company Overview

Citi Trends is a high growth, publicly held retail brand. We are the leading specialty value store for African American and Latinx Families with a rich history of catering to under resourced communities on a path to grow to $1 Billion in sales by 2023.

We have delivered consistent positive comparable stores sales increases in fourteen of the last sixteen quarters. Our track record of delivering multiple years of profitability coupled with no debt allows us to invest in people, systems and infrastructure to scale our business.

We carry a world-class assortment of branded and private branded merchandise across apparel, accessories, footwear and home that is showcased in an inviting store environment staffed by friendly associates.

The Citi Trends experience works in rural, suburban and urban communities with the potential to grow to 1,000 stores to serve our loyal and expanding customer base.

Our long-range plan calls for more than 20% compounded annual growth in both operating income and EPS. We are actively building our team of diverse leaders in a culture filled with passion, collaboration, agility and customer obsession and will continue to uphold our longstanding commitment to diversity and inclusion.

Position Duties and Responsibilities

• Assists the Store Manager in all areas of store operations.
• Basic understanding of the company policies and procedures and assists the Store Manager with enforcing these policies and procedures.
• Completes all daily tasks without disrupting normal store operations.
• Reports any issues with associates or operations of the store to the Store Manager
• Ensures that all cash handling procedures are followed according to company policy.
• Approves checks, refunds, voids and any other appropriate paperwork as designated per company policy and procedure.
• Follows through on making timely safe deposits of all store funds as designated per company policy and procedure.
• Assists Store Manager with completion of any tasks requested according to company’s guidelines.
• Participates in store meetings with store associates.
• Oversees and assists with the proper receipt of and processing of store freight shipments.
• Secures store keys at all times.
• Processes all daily and weekly paperwork and balancing of registers.
• Takes all markdowns and price adjustments in a timely manner according to company policy.
• Assumes responsibility for store physical inventory results.
• Assistant Managers are required to work their scheduled hours per week, and must be able to perform the essential physical functions listed below with or without an accommodation.
• Squat / Kneel / Stoop (Frequent to continuous)
• Stand / Bend / Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift / Carry (Occasional to Frequent)
• Push / Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping (Frequent to Continuous)
• In conjunction with Store Manager analyzes causes of inventory shrinkage and ensures loss prevention policies are followed.
• Ensures low inventory shrink results and high audit scores are achieved as acceptable per company policy.
• Maintains a clean, organized store and stockroom in accordance with current merchandising directives.
• Serves as a role model to associates in adhering to company policies, procedures and safety precautions.
• Maintains high standards of customer service as outlined in the company’s Customer FIRST Program and ensures all associates are providing this level of service at all times .
• Responsible for efficient use of budgeted payroll dollars / hours and utilizing associates with flexible availability.
• Maintains all appropriate documents required by the Operations, Merchandising, Human Resources, or Loss Prevention departments.
• Enforces procedures and policies that uphold the efficiency of the store including, but not limited to, customer layaways, customer refunds and exchanges.
• Other duties may be assigned.

Qualification Requirements

The requirements listed below are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma, three years related experience and / or training; or equivalent combination of education and experience.
• Ability to read and understand documents such as general correspondence, cash reports, markdown reports and office procedures / memos.

Ability to speak effectively with customers and employees of the company. Strong interpersonal and communication skills.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Manual dexterity is required to operate registers and telephone
• Ability to lift up to 45 lbs and move fixtures
• Ability to stand for long periods of time

Requirements