Clinic Operations Manager Nurse - OB (Georgetown, TX)

Overview

The Clinic Operations Manager- Nurse oversees the entire operations of the assigned site(s). Ensures efficient and effective operations to provide for a positive patient experience and to accomplish strategic objectives.

Collaborates with Operational leaders on a regular basis to manage daily site functions while identifying and acting upon opportunities for process improvement and innovation.

Responsibilities

Serving in a leadership role, the Clinic Operations Manager-Nurse, is responsible for the daily operations of the assigned site(s).

Responsible for knowledge and compliance of all LSCC policies and proceduresImplement additional organizational policies and procedures if needed with oversightAdhere to established business objectives and criteria for assigned site(s)Develop and maintain proficiency in NextGen (electronic medical record), including but not limited to front office and clinical process as well as designated Super User statusOversee all staff processes to ensure accurate completion of dutiesCoach staff in areas needing improvementComplete regular reporting, audits, and corrective actionsManagement of supply inventory proper storage and access to secure supplies, medicines, and vaccinesEnsure working order for all medical equipment, work with vendors on maintenance, repair, and annual inspection of equipment.

Develop and maintain staff schedulesManage time and attendance, in conjunction with the RVP, to ensure adequate staffing for hours of operationResponsible for all aspects of workforce management including scheduling, interviewing, hiring, counseling, discipling, and evaluation of clinic staff Serve as the liaison between providers and clinical staff as neededConduct staff meetings, maintain open communication, and encourage teamwork for all staff.

• Maintain and improve operational performance.Collaborate with other operational leaders to maximize efficiency and clinic flowIdentify opportunities for improvement and carry out process improvement activities in collaboration with other operational leadershipProvide insight and consultation to RVP on site needsSystematically work to achieve strategic objectives through leadership and process improvement
• Manage the patient Responsible for creating a culture of quality patient experience and be an advocate for patientsParticipate as a member of the patient experience team to ensure high levels of patient satisfactionParticipate and assist in the resolution of patient complaints and grievances, in conjunction with patient experience and other operational leadersProvide appropriate training and education to staff as needed
• Ensure site compliance.Ensure assigned site(s) remain in compliance with Joint Commission and Primary Care Medical Home standardsManage laboratory compliance and regulations, clinical quality, and documentation for complianceEnsure adherence to requirements such as HIPAA, privacy and security, State Funding Programs, etc.

Perform audits (payor, program, internal, or external) for clinic assigned and report as directedPrepare status reports as directed to update the status and implementation plans of programs, services, and initiativesMaintenance of OSHA regulations and CLIA complianceMonthly reporting for programs and initiatives as applicableInspect facilities and recommend to the RVP building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations

• Consult with Operational leaders to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programsActive participation in special projects as assigned
• Perform other related duties as necessary or required which may be assigned or delegated, and which may include provision of direct patient care based upon credentials

Qualifications

REQUIRED EXPERIENCE, EDUCATION, AND LICENSE :

• Current valid Texas nursing license (LVN or RN)
• Basic Life Support (BLS) certification from the American Heart Association (AHA)

PREFERRED EXPERIENCE, EDUCATION, AND LICENSE :

• One (1) two (2) years of clinical experience (inpatient / outpatient)
• Two (2) years management experience in a Clinic / Outpatient environment
• Previous work using electronic medical records (EMR)
• Bilingual English / Spanish language skills

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