The Springhill Suites at Denver Airport is looking for a Part-Time Front Desk Agent*
Pay Starting At : $18.29 / hour
Overview :
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Key Duties & Responsibilities :
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions.
c) daily house count and expected arrivals / departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience :
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates both in and outside of work.
Benefits include : 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more! *Benefits may vary depending on location.
- No application deadline. All positions posted on on-going basis until filled*
Front Desk Agent
DescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing?As a Guest Services Agent, you would be responsible for gr...
Front Desk Agent
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. ...
Front Desk Agent - Limelight Denver
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. Works under direct supervision of Front Desk Manager. Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and ...
Front Desk Hospitality Agent
Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. Be the face of So...
Front Desk Agent - Limelight Denver
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. Works under direct supervision of Front Desk Manager. Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and ...
PT Front Desk Agent 18/hr
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...
Front Desk Agent 19/hr
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...
Front Desk Agent 18/hr
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...
Front Desk Agent
Operate the front desk according to standard operating procedures and with exceptional guest service. Lock and secure area if leaving the front desk, even if it is for a moment!. The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectiv...
Front Desk Agent starting from $18.50 with monthly incentives
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...