Customer Service Specialist
Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role.
You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.
Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients.
If this sounds like you, please start your application today! Compensation :
$35,000 - $50,000+ yearly
Responsibilities :
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Demonstrate accuracy in processing client policy modifications based on the data given
- Confirm client insurance coverage and provide evidence of insurance papers to policyholders
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Please take note of the following responsibilities :
Keep track of all customer inquiries and follow up to ensure that all questions regarding customer policies are answered
Qualifications :
- Previous customer service experience required for this position
- Display strong communication skills, active listening skills, and personal skills
- Must have knowledge of Microsoft Office and customer relationship management software
- Position requires a high school diploma or GED equivalent
- Basic knowledge of insurance policy procedures and schedules is preferred
Join our team if you possess the following qualifications :
- Strong problem-solving skills
- A humble attitude and a desire for personal growth
- Ability to pass a background check
- Obtain an insurance license and excel in selling appointments once licensed
About Company
At the Chris Castanza Insurance Agency , we are looking for top talent! Join one of the top insurance agencies in the country!
Our hiring process is very thorough. Finalists are asked to arrange reference calls with former managers.
The benefits to high performers are endless!
Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice.
His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation.
His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing talent within teams, and creating frameworks for perpetual success.
Find his book on Amazon : 'The Great Game of Insurance.'
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