Director of Customer Success Operations

VirtualVocations
Sterling Heights, Michigan, United States
Full-time
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A company is looking for a Director, Customer Success Operations to lead a team and enhance the customer lifecycle.Key ResponsibilitiesPartner with cross-functional teams to represent the needs of the Customer Success OrganizationDesign and maintain the Customer Success Operations roadmap aligned with business objectivesOversee tool and system needs for the Customer Success team, including vendor demos and implementationRequired QualificationsExtensive experience leading Operations teamsStrong background in Program Management and Process ImprovementHands-on expertise in Customer Relationship Management Tools and Success Tools like Gainsight10+ years of Operations experienceSome data analysis experience

1 day ago
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