Job Description
Job Description
Company Overview :
Cephas Consultancy Services Private Limited is a leading player in the marketing-and-advertising industry. With a focus on delivering innovative solutions, we help our clients achieve their marketing goals and drive business growth.
Our team is comprised of highly skilled professionals who are dedicated to providing exceptional service and exceeding client expectations.
As a dynamic and forward-thinking company, we are committed to continuous improvement and staying at the forefront of industry trends.
Role and Responsibilities :
The Field Service Engineer - CT / Nuc Med will play a crucial role in ensuring the smooth operation and maintenance of medical imaging equipment, with a focus on CT and Nuclear technologies.
Responsibilities include :
- Providing onsite and phone support to the field service organization for software, firmware, networking, and clinical applications
- Taking ownership of the customer experience by initiating problem resolution and escalation
- Engaging necessary resources for timely problem resolution
- Communicating directly with customers and building strong rapport
- Following up with customers to ensure all issues are resolved
- Supporting new product introductions and first-of-a-kind installations
- Reporting status to internal and external customer support teams
- Acting as a technical resource and customer advocate as needed
- Providing technical support to sales and applications
- Identifying deficiencies and recommending improvements in tools, training, and processes to enhance productivity
Candidate Qualifications :
The ideal candidate for this role should possess :
- A minimum of 3 years of experience in servicing and troubleshooting electrical / electronic equipment
- Experience in servicing / installing medical imaging equipment, with a focus on CT and Nuclear technologies
- Basic skills and qualifications in handling computer software installations and upgrades, as well as electronic-mechanic assembly
- The ability to work independently and travel as required (approximately 30% air travel)
- A strong sense of customer service with excellent interpersonal skills
Required Skills :
- Electrical / Electronic Equipment Troubleshooting
- Medical Imaging Equipment Servicing
- Computer Software Installations and Upgrades
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