Client Services Coordinator - Remote

Help clients book and manage hotel reservations and deliver exceptional customer service.

Description

The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service.

Candidates with previous call center front desk sales group housing and / or administrative experience for hotels are preferred.

Responsibilities include :

• Being wellversed in all hotel packages for various events and cities including understanding the nuances of each hotel and event
• Maintaining PCIcompliance at all times including completing a background check prior to start date
• Provide excellent guest experience while assisting guests with individual reservations via phone
• Manage room block requests including discussing and helping guests select best hotel option for their needs via phone and email
• Using Passkey software to build room blocks and deadlines
• Drafting and sending email templates for room blocks
• Monitoring room blocks assigned deadlines and contacts
• Addressing / responding to questions and / or individual requests via email
• Scheduled and asneeded meetings with management to discuss volume concerns VIP groups

The ideal Candidate is :

• Proficient in one or more hotel group housing softwares (any hotel software that manages group housing); Pass Key knowledge highly preferred
• Extremely comfortable using telephone and zoom communications
• Intrinsically motivated to help others
• Problem solver and detail oriented
• Enjoys and thrives working in a team environment
• Bilingual : English and Spanish a plus but not required!

Skills :

• Strong professional phone and written skills
• Strong Proficiency in Microsoft Office (Outlook Adobe PDF Zoom Excel Word SharePoint)
• Demonstrated ability to communicate professionally and effectively with customers and colleagues while following communication procedures guidelines and policies
• Excellent attention to detail and quality of work
• Quicklearning and not afraid to jump into a fastpaced environment
• Ability to multitask prioritize and manage time effectively
• Demonstrates and understands the importance of efficiency in terms of completing tasks quickly and accurately
• Ability to take a role with a teamplayer mentality and excellent cando attitude
• Passkey experience not required but a big plus

Job type

Hourly (40 hours per week). Ideal hours are MondayFriday 85pm. we also have flexible hours the entire team may need to share some weekend availability.

Start date

As soon as possible

Location

This is a remote USbased role. Candidates in Florida and Cincinnati OH are encouraged to apply but we will consider strong applicants in other locations in the US as well.

You will be provided a company computer and phone system. Due to the business and confidential nature of this role we are looking for a candidate who has a structured home office environment with the ability to take phone calls in a quiet setting.

Pacifica is an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified

applicants will receive consideration for employment without regard to

their race religion ancestry national origin sex sexual

orientation age disability marital status medical condition and any

other status protected by state or federal law. As an Equal Employment

Opportunity Employer we comply with the Americans with Disabilities Act

ADA) to make reasonable accommodation to qualified individuals.

Qualified individuals are encouraged to discuss potential accommodations

with the employer.

Remote Work :