Service Coordinator/Case Manager - Community Wellness & Support Services

Job Description

Job Description

Empower Lives and Create Change - Join Our Team!

Are you passionate about making a difference in the lives of individuals who need long-term support and services? Do you thrive in a flexible and supportive environment?

If so, we want to hear from you!

Position Overview :

We are seeking a dedicated and compassionate Service Coordinator to join our team. In this role, you will provide essential support to individuals involved with Long Term Support and Services, helping them navigate and access the resources they need.

You will have the flexibility to work from home and within the community, ensuring a comprehensive approach to care.

What We Offer :

• Supportive Learning Environment : We value continuous learning and professional growth, offering ongoing training and development opportunities.
• Flexible Work Options : Balance your work and personal life with the flexibility to work from home and in the community.
• Comprehensive Healthcare Benefits : Healthcare options, including employer-sponsored dental and vision coverage for you and your family.
• Financial Security : Benefit from our employer-matching 401(k) program to secure your financial future.
• Generous Paid Time Off : We understand the importance of work / life balance and provide ample paid time off to support your personal and professional life.

Why Join Us?

• Make a meaningful impact on the lives of individuals requiring long-term support and services.
• Be part of a team that values diversity, inclusion, and mutual respect.
• Enjoy a rewarding career with opportunities for growth and advancement.

Summary of Responsibilities :

Under the general direction of the unit Supervisor, this person provides service coordination services for eligible participants who are Medicaid eligible under Community Health Choices.

Service Coordinators are responsible for providing ongoing service coordination services to eligible participants including ongoing monitoring to assure individual health, safety, and wellness;

linkage to community and available resources; communicating information to participants; and developing and maintaining service plans outlining participant strengths, needs, and services.

Eligible participants are 21 and older and have physical disabilities requiring long-term care needs. Eligible participants live in nursing facilities or in private community homes.

Service Coordinators either serve participants living in private community homes (Community) or participants living in nursing homes (Nursing homes).

Participants living in nursing homes are Medicaid-eligible through PA Health and Wellness. Participants living in private community homes are Medicaid-eligible through PA Health and Wellness or AmeriHealth Caritas.

All service coordination activities are provided in accordance with all existing policies, procedures, and regulations and in accord with the mission and values of the company.

Essential Functions :

Assess needs and complete comprehensive assessments.

Engage in ongoing assessment of participants including completing comprehensive assessments.

Linkage to services.

Ensure that participants are referred to needed and / or approved services.

Develop plans.

Develop and maintain plans that outline participant strengths as needs.

Monitor.

Provide ongoing monitoring activities to ensure adherence to plans, and satisfaction with services, and determine the ongoing safety and well-being of participants served.

Communicate and collaborate.

Communicate priorities and information to participants and their identified team members.

Verify eligibility.

Service coordinators monitor and ensure that assigned participants maintain Medicaid eligibility.

Documentation.

Maintain accurate and up-to-date records including writing service notes for all services rendered.

Provide ongoing support and crisis intervention.

Service coordinators are responsible for developing positive working relationships with participants and identified team members to ensure that needed ongoing support is provided.

Personal Characteristics :

Independent, Tech-Savvy, Responsive, Kind, Ethical, Motivated, Active Listener, Life-Long Learner, Adaptable, Confidential, Resourceful, Values, & Trustworthy

Education and Experience :

1) Registered Nurse (RN); or (2) have a bachelor's degree in Social Work, Psychology, or other related fields with practicum experience : or (3) have at least three (3) or more years of experience in a social service or a healthcare related setting.

Employment Requirements :

Automobile and Valid Insurance, Valid Pennsylvania Driver's License, acceptable Motor Vehicle Record Check, Act 33 and Act 34 Clearances, FBI Fingerprint Clearance, Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance.

Service Coordinators providing services within the Nursing Home project must complete TB testing.

Working Conditions :

Comfortable working within an open office environment and communicating through virtual technology. Travel throughout the coverage area is required and may occur in adverse conditions.

Must be able to lift at least 15 pounds.