Service Desk Analyst

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TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

Service Desk Analyst

Direct Hire

On-site

Local Candidates only!

No C2C Candidates!

Job Description :

Techead is seeking a Service Desk Analyst to join its team of IT professionals in Virginia Beach, VA. This essential position will provide telephone technical support, solving information technology issues for clients who are experiencing a wide variety of computer challenges. The successful candidate will facilitate ministry activities and contribute to the organization\'s Biblical mission.

Qualifications :

• Two to three years' experience working with Mac systems and Windows PC with MCP and / or MCDST, A+ certifications.
• Experience with desktop operating systems, including Windows 7, Windows 10 and knowledge of OSX 10.8 – 10.11
• Experience or working knowledge with office applications including Word, Excel, Access, Power Point, Project, Visio , Apple Numbers, Pages, and Keynote.
• Demonstrated experience in researching, troubleshooting, documenting, and resolving issues related to Windows, MAC OS, and Adobe Creative Cloud
• Experience working with Malware, Adware, and Virus diagnostic utilities
• Experience working with VPN, Remote Desktop, Active Directory and Outlook
• Understanding of SMB, AFP, NSF network connection protocol
• Experience in connecting to VMware VDI Virtual Machines or installing VMware Fusion on a Mac system.
• Understanding of how to use Apple remote Desktop for Apple Management and Dameware Remote control for PC management.
• Knowledge of Apple Bootcamp
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Experience at working both independently and in a team-oriented environment.
• Must be able to learn, understand, and apply new technologies.
• Ability to conduct research into a wide range of computing issues is required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Understanding how to deploy Packages using Apple remote desktop is a plus.
• Demonstrate life application of Biblical principles and practices in alignment with the organization's non-profit Christian mission.

Highly Desirable :

TECHEAD\'s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won\'t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.

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