Senior Systems Analyst (Commercial)

POSITION SUMMARY :

Alkermes is seeking an experienced Senior Systems Analyst to be a key member of our IT team. The ideal candidate will have strong working knowledge of Veeva Commercial Products with a core focus on Veeva CRM and Events.

This individual will provide application implementation, support and administration across the organization, including Sales Operations, Marketing, Market Access, Patient Access Services, Field Sales, and some involvement with Medical Affairs.

This role would work a hybrid schedule based in our Waltham, MA office.

ESSENTIAL AREAS OF RESPONSIBILITY :

Support customizations and configurations (Formulas, Workflows, Approval Processes, Custom objects and fields, business rule configurations, Page layouts, Record types, Permission Sets, Reports and Dashboards).

Establish new users and manage access levels

• Manage support requests to ensure they are addressed in a thoughtful and timely manner through to successful resolution.
• Operate as a key IT CRM resource on project implementation activities, partner with the business teams to identify, define, and implement new process improvement opportunities leveraging existing system capabilities.

Perform in-depth impact assessments, system integration testing and coordination of end-user acceptance testing when necessary for system changes.

• Maintain standards and operational procedures for the support of Veeva and related technologies within the organization.
• Contribute to the development and maintenance of configuration specifications, SOPs, cut-over plans, change controls and other relevant deliverables for various IT systems.
• Contribute to audit and control activities for Veeva and associated systems. Ensure that agreed controls are followed for both production support and development activities.
• Build and foster effective relationships between the business, external service providers and IT.
• Introduce best practice and process improvement ideas where appropriate

BASIC QUALIFICATIONS :

Minimum Education & Experience Requirements :

• Bachelor’s Degree in computer science, Information Systems, or a related field
• Experience with VEEVA CRM and / or Salesforce required.

Experience :

Minimum of 5 years of experience supporting end users within pharmaceutical / biotech industry preferred.

Technical Knowledge / Skills :

• Thorough understanding of the implementation and customizations of Veeva solutions.
• Proven track record of implementation and administration of Veeva’s OTB functionalities.
• Veeva CRM or Salesforce certification preferred.
• Knowledge of Salesforce ServiceCloud (Patient Services) platform is a plus.
• Familiarity with OmniChannel strategy and concepts a plus.
• Ability to work within a system architecture that incorporates Master Data, Commercial Datawarehouse / Data lake and / or other systems integrations.
• Experience managing IT vendor relationships within pharmaceutical / biotech industry
• Knowledge of FDA regulations and / or HIPPA compliance is a plus

PREFERRED QUALIFICATIONS :

Personal Attributes :

• Self-starter with the ability to work with minimum supervision while adding value to cross-functional teams.
• Business engagement experience with the ability to manage evolving business priorities and demands
• Ability to multitask effectively manage simultaneous work requests across departments, IT, and other cross-functional organizations.
• Willingness to learn new applications as additional needs arise.
• Strong work ethic, with a proven track record in successfully achieving goals.
• Excellent verbal and written communication skills with the ability to present to and interact with a diverse group of executives, managers, and subject matter experts.
• Ability to work 2-3 days a week in our Waltham office.

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