DESKTOP SUPPORT SPECIALIST

Location Remote, Oregon ,

United States

THIS TELEHEALTH STARTUP HAS GROWN 35% SINCE LAST YEAR! BE A PART OF THEIR IT TEAM DOING IT SUPPORT! ROLE SITS 100% REMOTE!DESCRIPTION : Our client is a private company headquartered in San Francisco, California.

THey make it easy for nurses to find flexible job opportunities without needing recruiters.They are looking to bring on a strong Tier 1 Support candidate for a 6-month contract to hire! Need to be working in a Mac based environment.

This position will provide help desk and technical support : Provide technical assistance to staff, contractors and interns.

Manage the technical support ticketing queue and escalate as needed. Respond to and solve Tier 1 and 2 help desk tickets.

Includes topics like basic troubleshooting, driver installation, backup instruction, AV cabling, camera operation. Basic troubleshooting of MacOS operating systems.

Google Enterprise support SasS support (1password, Zoom, G-Suite, Slack, OKTA, Fleetsmith) Inventory and Asset Management, Procurement support Responsible for end-user documentation for technical or repetitive tasks, such as Google Hangout, Skype, AV infrastructure use, conference room use, andspeakerphone setup.

Manage Hardware Donation programQualifications Required Power-User understanding or better of Mac OS X and Ubuntu Linux OperatingSystems.

Service-oriented approach : able to anticipate, understand and meet the needs ofprofessionals. Excellent verbal and written communication skills;

ability to communicate withnon-technical users. Ability to successfully manage multiple priorities including urgent tasks.

Be comfortable in a highly collaborative, consensus-oriented environment. Proven ability to work well on a team, take instruction, and learn from mistakes.

Must be able to lift 20 lbs or more. (Accommodations can be made should this be anissue.) Familiarity with a scripting language a plus.

SKILLS : Mac, Gmail, OKTA, Google Suite, mac os x, SlackEXPERIENCE LEVEL : Entry Level ABOUT TEKSYSTEMS : We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.