Job Description : Front Desk Supervisor
Join our dynamic team as a Front Desk Supervisor ! In this pivotal role, you will oversee and enhance all Front Desk operations to ensure exceptional guest experiences and drive financial success.
You will report directly to the Front Desk Manager and play a crucial part in creating a welcoming atmosphere for our guests.
Key Responsibilities :
- Guest Service Excellence : Lead the Front Desk team in delivering outstanding service during check-in / check-out processes, addressing guest needs, and maintaining high satisfaction levels.
- Team Development : Supervise and mentor team members, fostering professional growth through training, coaching, and performance evaluations.
Schedule staff efficiently to meet hotel occupancy demands.
Operational Management : Oversee daily operations at the Front Desk, ensuring adherence to service standards, product quality, and cost control measures.
Implement and enforce hotel policies and procedures effectively.
- Revenue Enhancement : Collaborate with management to initiate marketing and upselling strategies that promote hotel services and maximize room occupancy and overall revenue.
- Data Analysis : Run daily reports, assess service and satisfaction trends, and make informed decisions to improve operations and address any challenges.
- Guest Issue Resolution : Tackle guest concerns with a problem-solving mindset, utilizing analytical skills to provide effective and timely solutions.
- Recruitment and Training : Participate in hiring and onboarding processes to build a strong Front Desk team that embodies our service values.
- Inventory Management : Order supplies and maintain appropriate inventory levels through our procurement system.
Qualifications :
- 2+ years of supervisory experience in the hospitality industry, particularly in Front Desk operations.
- Strong leadership skills with a proven track record of developing team performance.
- A degree in Hotel Management, Business, or a related field is preferred, or equivalent experience.
- Excellent communication skills and a passion for guest service.
- Ability to stand for extended periods.
Why Join Us?
- Competitive Pay : Enjoy a salary that reflects your skills and experience.
- Comprehensive Benefits : Benefit from health, dental, and retirement plans designed to support your well-being.
Become an essential part of our team and contribute to making every guest's stay exceptional as a Front Desk Supervisor !
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