Level 2 Technical Support
Job Description
Job Description
SUMMARY :
This position is responsible for maintaining high-quality white-glove IT services and support for our Clients / Customers.
Our goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-through.
This position is part of the Network Operations Center team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast-paced and high-pressure environment.
QUALIFICATIONS :
- CompTia A+ Certification, Project+, Network+ (Active and Current)
- Above Basic Comprehension of Network Setups and Configurations
- At least 2-4 years of experience working in IT Service Team / MSP NOC Team Environment
- Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- Proficient in Apple and Mac products
- CRM Experience (ConnectWise, Autotask, TigerPaw)
- Pathway to Higher Credential or Certification, within 2 years. (i.e. MCITP, MCP, CCNA, CCDA, CCNP)
RESPONSIBILITIES :
- Responds to inquiries and requests for assistance with the Clients network, business, and personal computer systems. Identify problems, troubleshoot, and implement resolutions to assist users.
- Perform service pack, hotfix, and security updates to servers, workstations, printers, and network hardware such as routers, switches, and firewalls.
- Design, configure and implement network infrastructure to include network servers and network hardware
- Utilize our organizations monitoring software / hardware used in maintaining the clients network infrastructure. Consists of applications, Lab Tech, ConnectWise, and custom applications created locally.
- Configure and implement complex hardware / network solutions to meet the clients organizational needs. Consists of but not limited to : Exchange Email, Mobile computing architecture, all Windows operating systems, Sophos Firewalls, ISP architecture, Wireless Internet access, etc.
Perks of Intuitive IT :
- No monotony here! No two days are ever the same
- Lots of Learning Opportunities
- Room for Growth
- Chance to Make a Difference
Compensation :
- $20-$22 / hr based of background and experience
- Quarterly performance bonus between $1000-1500.
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