Bilingual Customer Service Representative

Job Description

Job Description

Customer Service Representative

• The pay rate is 17.00 an hour
• Monday thru Friday 10 : 00 am to 7 : 00 pm
• 8 : 00 am to 5 : 00 pm
• Saturday for a rotating Saturday
• The job location is in Houston, Texas 77081
• Temp To Perm.
• 8 weeks of Training for the position.

BILINGUAL AND FLUENT IN SPANISH OR PORTUGUESE is a plus!

Ø Primarily responsible to collect monies on behalf of our clients while maintaining compliance and professional office and ethical standards.

Ø Collector will utilize various collection strategies and methodologies to attempt to contact consumers to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.

1. Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached.

The process requires reviewing the account information in database, and / or asking probing questions of the consumer in order to better understand potential objections to payment.

2. Monitor debtors accounts and follow-up to ensure payments are made in a timely manner

3. Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies

4. Collect balance or set up an appropriate payment plan.

5. Review accounts to identify adjustments, discrepancies and create a request for resolution

6. Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment

7. All other duties as assigned

Describe the Physical Demands & Work Environment

1. Works in an enclosed call center environment office and mostly works on the computer.

1. While performing the duties of this job, the employee is regularly required to sit, talk or walk and use hands and fingers to operate office equipment (computer and printer) or other office tools, and reach with hands and arms.

2. Nominal amount of light lifting required.

3. Specific vision abilities required by this job included close vision and the ability to adjust focus.

Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.

• We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association;
• one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award;

and one of Forbes’ America’s Best Professional Recruiting Firms.

Company Description

• RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. r n r nWe are a Veteran Owned Business;
• HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association;
• one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award;

and one of Forbes’ America’s Best Professional Recruiting Firms.