Field Service Technician (Syracuse, NY)

Join us as we empower the world to work out, creating healthier lives together.

About the Opportunity :

As a Field Service Technician with Life Fitness, you will travel to commercial and consumer locations to assist with installations, make repairs, and conduct preventative maintenance on fitness equipment and entertainment consoles across the Life Fitness brands.

Are you interested in growing your career and joining the passionate team behind life’s passions?

THE LIFE FITNESS FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO :

• Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives.
• Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
• Collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits (medical, dental, vision, life, etc.) and exceptionally competitive total rewards package (401k match, tuition assistance, etc.)
• Superior employee purchase program for Life Fitness brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.

Individual compensation packages are based on a variety of factors unique to the candidate, including skill set, experience, qualifications, and other job-related reasons.

A reasonable estimate of the compensation range for this position is $50,000 - $65,000 per year.

WHAT IS A FIELD SERVICE TECHNICIAN RESPONSIBLE FOR?

Repair & Maintenance

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles across Life Fitness brands.
• Efficiently routing and scheduling daily work to service the customer and meet Key Performance Indicators (KPIs), such as tasks per day, customer resolution time, first time fix rate, etc.
• Performing scheduled preventative maintenance on fitness equipment across the Life Fitness brand portfolio.
• Occasionally attending regional trade shows and assisting the trade show team with setting up and maintaining demonstration equipment.

Customer Experience & Sales

• Establishing relationships with customers to become a trusted partner and Life Fitness Service advisor.
• Offering and selling extended maintenance contracts to existing customers to meet established sales goals. As well as offering and selling parts.
• Meeting or exceeding customer experience Key Performance Indicators (KPIs) such as customer response time, average on-site response time, and acceptable call completion rate percentages.
• Partnering with customers to proactively find repairs that are needed within each location to meet or exceed financial Key Performance Indicators (KPIs).

Administrative, Financial & Budgetary

• Maintaining a proper inventory of spare parts; managing within defined acceptable shrinkage percentages, managing replenishment of service inventory, and coordinating the disposition of exchanged parts.
• Maintaining accurate service records and reports on equipment problems in the field.
• Maintaining company supplied vehicle in good working order.
• Maintain and submit expense reports in timely fashion.
• Utilizing Oracle software as our ERP program.

Other

• Other duties and responsibilities as assigned.
• Work in compliance with Life Fitness Health & Safety procedures.

WHAT ARE WE LOOKING FOR IN YOU (MINIMUM QUALIFICATIONS)?

• Associate's degree in electronics, technical school degree, or high school diploma / GED with equivalent technical training and experience.
• 3+ years of professional experience providing technical repair services or troubleshooting issues with fitness equipment or products of equivalent / greater complexity.
• Demonstrated ability and skill to assess, troubleshoot, and, with limited supervision, make accurate decisions on proper course of action when resolving customer issues.
• Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A / V) technologies
• Strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, hardware, and associated test equipment.
• The ability to adapt quickly, multi-task, work independently in a fast-paced, deadline driven environment, and operate remotely with limited supervision.
• Action Oriented takes on opportunities, and challenges with a sense of urgency.
• Accountability takes personal responsibility for actions, results, and takes a no excuses approach to making things happen
• A positive, proactive, and helpful attitude with a collaborative style and proven ability to be a good team-player
• Strong Customer Focus builds strong relationships, and delivers customer-centric service.
• Plans and schedules work to meet commitments that are properly aligned with organizational goals.
• Excellent communication skills (both verbal and written) and an ability to interface with both internal, and external customers in a positive, highly professional manner.
• PC and data entry proficiency; competent in the use of Microsoft Office (Word, Excel, Outlook); previous experience with Oracle or another comparable ERP preferred.
• Strong problem-solving skills, a keen attention to detail / accuracy with a strong ability to recognize parts and part numbers.
• Must be able to lift up to 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and / or kneel for up to two hours at a time.
• Must possess a valid and unrestricted state driver's license, a clean driving record, and successfully complete a background verification, drug screening, and motor vehicle record check.

Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).