Head of Technical Solutions & Analytics, Programmatic Solutions Consulting - AdTech Sales & Services

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs.

Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys.

With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.

Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients.

At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.

Our Ad Tech Sales and Services organization is seeking its Global Head of Programmatic Technical Solutions & Analytics, based in New York City (preferred) or London.

The driving force of all technical solutions & analytics initiatives is to make media buying and optimization across Amazon’s AdTech stack (Amazon Demand Side Platform and Amazon Marking Cloud (ADSP+AMC) easy, effective, and earned for Amazon’s largest and most strategic customers and our customer-facing Programmatic Solutions Consultants, Sales, and account management teams globally.

Key job responsibilities

In this role, you will collaborate across service teams, product teams and tools teams to develop & launch large-scale solutions and tools to improve productivity, performance and innovation for over 150 customer-facing AdTech product experts, account managers and sales teams.

You will lead a global team of 4 Data Engineers, 5 Business Intelligence Engineers and 20 Customer-facing Support Engineers who will inspire and ensure a smooth evolution from reactive L2 / L3 troubleshooting support to more proactive troubleshooting prevention.

This evolution will also include onboarding new AMC capabilities to the organization to improve and up-level customer support offerings.

The smooth facilitation and execution of initiatives that encompass all areas of program support and are adept at delivering sustainable change throughout the organization and managing the impact of this change.

This includes, but is not limited to : a shared strategy and execution plan with in-market business leaders, creation and tracking of project plans to ensure accountability, establishment of clear KPIs to measure program success, drafting executive level & team presentations, data analysis, process design, recognizing and advocating for removal of systemic blockers to change, documentation of best practices and learnings for future initiatives.

Ultimately, you will hold delivery accountability for the programs you and your teams develop to address ongoing business & customer needs.

A day in the life

The right person for this role is a global operator, strategist and leader. You will lead a nimble team of 4 managers and individual contributors, and will collaborate directly and indirectly with senior programmatic leaders and their teams across the N.

America, EU and APAC. The successful candidate will be strategic in thinking, analytical in approach, and have a demonstrated ability to influence the decisions of executives through effective communication, thorough analyses, logical reasoning, and applying sound judgment.

Additionally, the candidate will drive operational controllership and develop mechanisms to automate and operate at scale.

You have demonstrated problem-solving capabilities across both technical and non-technical teams. You know how to scale resources, processes, and tools to support a fast growing, start-up like business and have a keen understanding of how to focus on key programs and mechanisms to ensure accelerated business growth through product and process improvements.

The successful candidate will have :

• Demonstrated success in navigating a high level of ambiguity, experience in cross-matrixed organizations.
• Strong communication skills and experience working across diverse stakeholder groups
• Proven track record on technology and data products / service
• Expertise in leading a global technical professional services organization to maximum efficiency, productivity, and quality
• Technical skills to reproduce customer issues and / or performing data queries to investigate issues and generate insights as to the root causes of the issues.
• Track record in the effective and efficient delivery of customer experience improvements through service enhancements, product automation, and process improvements
• Ability to anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, and make tradeoffs
• Strong analytical skills and be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions.
• A collaborative approach with other leaders to ensure a favorable mix of global consistency and in-market customization for all team initiatives

We are open to hiring candidates to work out of one of the following locations :

Chicago, IL, USA New York City, NY, USA New York, NY, USA

BASIC QUALIFICATIONS

• Demonstrated success in navigating a high level of ambiguity, experience in cross-matrixed organizations.
• Strong communication skills and experience working across diverse stakeholder groups
• Proven track record on technology and data products / service
• Expertise in leading a global technical professional services organization to maximum efficiency, productivity, and quality
• Technical skills to reproduce customer issues and / or performing data queries to investigate issues and generate insights as to the root causes of the issues.
• Track record in the effective and efficient delivery of customer experience improvements through service enhancements, product automation, and process improvements
• Ability to anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, and make tradeoffs
• Strong analytical skills and be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions.
• A collaborative approach with other leaders to ensure a favorable mix of global consistency and in-market customization for all team initiatives* BA / BS degree or commensurate experience
• Have 12 years of experience in digital advertising services and / or large-scale customer enablement teams and
• minimum of 5 years management experience
• Proven track record of influencing internal and external stakeholders and impeccable communication skills across multiple leadership levels of an organization and experience building and delivering large-scale strategic initiatives for customer-facing teams
• Excellent oral and written communication skills with ability to establish credibility and influence with technical and non-technical business owners
• Quantitative analytical abilities, experience with big data and ability to handle changing priorities and use good judgment when working in stressful situations including : (1) Experience in technical writing and documentation, (2) Advanced SQL, (3) Basic scripting / programming (e.g., Python)
• Significant technical and operational experience with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.)
• Applied knowledge of measurement, statistics and program evaluation; and knowledge of data visualization tools (e.g. QuickSight, Tableau)
• Curiosity to dig deeply into technical details (e.g. key dependencies) with customers and internal technical stakeholders to solve a technical problem

PREFERRED QUALIFICATIONS

• Proven track record of managing teams ideally in more than one continent
• Masters / MBA or commensurate experience
• Experience with services or products within the ad technology or programmatic advertising space
• Advanced knowledge of DSP within Ad Platform architecture (bidding engines, second-price vs first-price auctions, pixeling and tag managers) and Audience Data Platforms
• Basic to Intermediate knowledge of AMC capabilities and data-driven solutioning and Amazon Web Service (AWS) capabilities
30+ days ago