Data Analyst Contact Center Support

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

As a Data Analyst, you will be responsible for evaluating and improving U-Haul’s products and services. You will be interacting with multi-disciplinary teams of Data Scientists, Engineers and Business Experts and will bring big data analytics and scientific rigor to the team.

This process involves understanding complex business functions, creating newsolutions, analyzing structured and unstructured data, forming descriptive analysis and dashboards, and developing models for inference and prediction.

You are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team.

In exchange U-Haul offers excellent benefits.

Location : 2727 N Central Ave, Phoenix, Arizona 85004

Responsibilities :

Engineering tables and jobs using Spark SQL and Python to meet analysis and reporting needs

Creating interactive and drill-down dashboards to deliver key trends and insights to stakeholders

Working with leaders and domain experts to identify business needs, create an analysis plan, identify deliverables, and communicate key insights

Designing and implementing the data science model appropriate to the business challenge (classification, regression, unsupervisedlearning, recommendation systems, sentiment analysis, neural network, etc.)

Communicating complex technical concepts to stakeholders with confidence and integrity

Working with business stakeholders to determine metrics for evaluating the models

Working with data engineers to create datasets for insight and prediction

Building data visualizations, reports, and presentations

Rapidly learning and implementing new technologies and tools

Provide leadership to help shape our data initiatives across U-Haul

Potential to share and teach skills around advanced data analytics and data evaluation

Handling a variety of responsibilities under pressure and functioning independently

Qualifications :

Bachelor’s degree from an accredited college / university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experience

Proven experience in SQL

Proven experience in and at least one business intelligence tool such as PowerBI, Tableau or other visualization tools like Dash, Plotly, ArcGIS

Proven experience processing and analyzing structured and unstructured data

Exposure to and familiarity with a common statistical and machine learning techniques.

Substantial depth in one or more of the above techniques with past industry projects and / or academic research.

Experience in one of Python or R is desired

Experience in Databricks, AzureML is a plus

The ability to communicate and present both orally and in writing, and comfortable with ambiguity, uncertainty, and change

High degree of drive, energy, self-confidence, commitment, and flexibility

U-Haul offers : Career stability

Career stability

Opportunities for advancement

Health insurance & Prescription plans if eligible

Paid holidays, vacation, and sick days if eligible

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

401k and stock options

24-hour physician available for kids

Dental & Vision Plans

Subsidized gym / fitness membership if eligible

Business and travel insurance

YouMatter EAP

LifeLock Identity Theft Protection

Critical Illness / Group Accident Insurance

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ( U-Haul ), continually strives to create a culture of health and wellness.

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.