Patient Care Coordinator

StartingHourly : $20.00 per hour

ProSport Physical Therapy &Performance a member of Therapy Partners Group has been the premierprovider for outpatient orthopedics serving Orange County andsurrounding communities.

Since 1992 ProSportPhysical Therapy & Performance has built a reputation fordelivering outstanding patient care for an exceptional team ofclinicians.

As Southern California's leading provider ofquality handson care and customized therapeutic exercise programsour team's focus is to treat the whole patient includingprevention and wellness.

Currently we are looking for a full timePatient Care Coordinator for our Foothill Ranch location.

ESSENTIAL POSITIONDUTIES

• Greets warmly andmaintains a friendly welcoming relationship with all patients andclients including among others physicians and physician officestaff
• Clearly communicateswith all staff including clinical and corporate employees in afriendly and courteousmanner
• Responsible foranswering phones and greeting patients with the utmostprofessionalism andcare
• Schedules newpatients and collects all necessary information in order to verifyinsurance withcarrier
• Accurately andcompletely enters patient information and demographics intocomputer system
• Submits patientinsurance information in a timely fashion to ensure benefits areverified before the patient’s initialevaluation
• Provides patientswith an explanation of their benefits and thoroughly answers allquestions
• Calls and confirmsnew patientappointments
• Collectscopays / deductibles and payments prior to patient being seen byprovider per established policies and procedures.

Inform patient ofany outstanding balance and issues receipt when monies arecollected

• Works closely withBilling Department Physical Therapists and Aide staff to assuresmooth patientflow
• Follow up on no show patients on a dailybasis
• Treatmentauthorization and / or continued treatment Rx followup
• Maintains patientconfidence and protects operations by keeping informationconfidential
• Maintains scheduletargets by reporting percentages of arrivals cancelations andrescheduled appointments to Regional AdministrationManager
• Maintains physicaltherapy supplies inventory by checking stock to determine inventorylevel; anticipating needed supplies and communicating to person incharge orordering
• Participates in andadheres to as required the HIPAA Policies and Procedures of TherapyPartners Group

KnowledgeSkills andAbilities

• Thoroughknowledge of MicrosoftOffice
• Possess strongcustomer serviceskills
• Ability to maintainconfidentialdocuments
• Must be organized andable to manage multiplepriorities
• Ability tocommunicate complex information in a well thoughtout easilyunderstood manner both orally and in writing in a variety ofsettings andstyles
• Ability tocommunicate in an honest direct and professional manner relatingwell to others to build rapport and effectiverelationships.
• Ability todemonstrate active listening by asking clarifying questionsidentify and share relevant information and solicit feedback fromothers and give and receives feedbackobjectively.
• Must be able toidentify and problemsolve
• Possess strong teamplayer attributes

Educationand Experience

Education : High School diploma orequivalent

Experience : 12 years priorexperience in customer service and administration preferred;medical or PT front office experiencerequired.

PhysicalRequirements and Working Conditions : Requires prolongedsitting some walking bending stooping reaching and stretching.

Requires eyehand coordination and manual dexterity sufficient tooperate a keyboard mouse photocopier telephone calculator and otherequipment.

Requires normal range of hearing and eyesight to recordprepare and present reports.

LIMS1

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