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Customer Success Manager Experiences

VirtualVocations
Santa Clara, California, United States
Full-time

A company is looking for a Customer Success Manager, ExperiencesKey Responsibilities : Maintain a customer-first attitude focused on driving sustainable long term value and retention through the lifecycleCollaborate with customers to refine their Experiences strategy and introduce new use cases for partnership growth opportunitiesManage the renewal process, drive timely renewals, and develop success plans to educate customers on platform usageRequired Qualifications : At least 2+ years of account management or CSM experienceThorough understanding of Enterprise organizations' structure and contracting processesHigh marketing strategy IQ and ability to navigate complex marketing structuresPassion for helping companies transform their businesses with a first-party data strategyProficiency with multiple marketing or data technologies and ability to adapt to new martech products

17 days ago
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