Surveillance Specialist

Surveillance Specialist

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Duties include, but are not limited, to the following :

• Always monitors all areas of the property, identifying potential security and / or safety risks and reporting them to the appropriate individual or entity for proper resolution
• Ensure quality observations and investigations in the Surveillance Department on assigned shift
• Maintains a working knowledge of rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
• Protects casino assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor
• Assists with directing the flow of Surveillance Reports to the proper individuals per Surveillance Management, always maintaining the highest level of confidentiality
• Ability to work as a team.
• Maintains world class service levels in the Surveillance Department.
• Create daily activity reports and prepares necessary reports for management.
• Coordinates, with the Surveillance Management, when Surveillance discovers a matter which needs further investigation or attention as appropriate.
• Observes, documents, video coverage and reports any unusual or suspicious activities on property.
• Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to Surveillance Management, for proper resolution.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Conduct daily player evaluations and rating audits
• Identify, document, and find solutions for operational improvement opportunities
• Monitors and analyzes daily gaming activity
• Has experience with operational case studies
• Has knowledge of house advantage as it pertains to player reinvestment
• The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.

Qualifications

Performance Requirements : (Knowledge, skills and abilities)

Additional Information

Bachelor's Degree in Criminal justice or related area from a four-year college or university preferred. Desirables : Table Games Dealing School Preferred