Member Service Representative

St. Mary's Credit Union is currently hiring full-time positions for our Marlborough, Westborough & Framingham branches. No prior banking experience required! Come start a new career with us!

If you are looking to join a great place to work that is growing, progressive, offers development opportunities, has an awesome team, and outstanding benefits, we want to hear from you!

Summary :

Under the direction of the Assistant Branch Manager, performs a variety of member service duties to insure the ongoing effectiveness of member service in conformance with established Credit Union policies and procedures.

Primary Responsibilities :

Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to the members served by the Credit Union.

Essential Functions :

• Represents the credit union to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the handling of members’ needs.
• Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
• Responsible for meeting or exceeding assigned sales and service goals
• Provides a superior member experience by actively listening and assessing the needs of the member and offering targeted solutions to these needs.

Actively cross sells and provides product guidance to members.

Assists members in opening saving and checking accounts, certificates of deposit, IRA’s, bonds, debit cards, wire transfers, etc.

Assists with a wide variety of transactions. Processes necessary paperwork and enters information in the computer system utilizing multiple software programs.

Assists members with any problems on existing accounts. Performs file maintenance of member account information on computer and processes other requests.

• Adheres to and keeps current of compliance standards and procedures.
• Interviews and completes loan applications for Credit Union member’s consumer loans. Closes approved loans according to proper procedures.
• May act in the capacity of a teller as needed.
• Keeps current of the various products and services offered by attending product knowledge and related training sessions.
• Provides service to our membership communities by actively volunteering time to local civic and charitable organizations.

Other Functions :

Performs related member service duties as may be assigned or requested.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and required.

Supervisory Scope : None.

None.

Preferred Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

High School diploma or equivalent plus specialized coursework in retail services. One year previous experience as a teller or in a customer service role.

Good organizational and communication skills. Attention to detail required. Ability to utilize various types of office equipment, including computer terminal.

Competencies :

Adaptability : Changes behavioral style or method of approach when necessary. Responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.

Accepts and uses feedback and considers alternative points of view.

Improvement and Innovation : The ability to generate novel and valuable ideas and to use the ideas to develop new or improved processes, methods, and systems.

Able to challenge, in a constructive manner, conventional approaches.

Collaboration : Develops cooperation and teamwork while participating in a group working towards solutions.

Communication : Effectively conveys and receives information, thoughts, and ideas in verbal and written form.

Service Focused : Actively seeks to meet internal and external customers’ needs in a manner that provides satisfaction for the customer while balancing SMCU’s business objectives.

Organizational Awareness : Understands how the job contributes to the accomplishment of organizational goals.

Accountability / Results Oriented : Demonstrates concern for achieving or surpassing results against an internal and external standard of excellence (Values, Service Promise, and Service Standards).

Takes responsibility and ownership for decisions and actions. Accountable for both how and what is accomplished.

Knowledge and Skill : Demonstrates the job specific knowledge to provide the appropriate quantity and quality of work in a timely and efficient manner.

Work Environment :

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands :

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls;

reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch and lift up to fifteen pounds.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We are proud to be an EEO / AA employer M / F / D / V. We look forward to hearing from you!