Do you love the holidays, especially Halloween? Our animatronic client is hiring Customer Service Representatives to help during the ramp-up to peak season.
Sound intriguing? Read on to learn more and apply!
Pay : $23-$26 / hr
Hours : 8 : 30am-5pm, M-F (OT required peak season)
Location : Berkeley, CA 94710 (hybrid)
Position Type : Temporary / Seasonal, through Nov / Dec
Start Date : 6 / 17
Responsibilities
- Providing efficient and professional customer support for animatronic products via phone and email through a ticketing system
- Managing a high volume of support requests daily, ensuring that customers receive the best solutions possible
- Maintain precise and accurate handling of tickets and customer data
- Working independently and within a collaborative team environment to identify product or service issues
- Stay informed about all product and policy changes relevant to product support
- Flexible work availability to accommodate business needs. Operations will expand to include weekends during peak season which may include overtime
- Processing customer orders through Zendesk and sending out orders using Shopify
Qualifications
- Associate degree or 1-2 years of customer service experience, required
- Proficiency with MS Office
- Experience with eCommerce and Ticketing platforms
- Technical skills (IT troubleshooting, coding, assembling electronic devices, comfortable on computers)
- Ability to maintain a call / email ticket que to performance standards
- Ability to work remotely with stable internet connection and a quiet workspace to receive calls
- Independent with strong decision-making skills and ability to multitask
- Excellent written and verbal communication skills with an emphasis on customer service
- Exceptional time management skills with a high degree of accuracy and accountability in a fast-paced environment
- Receptive to feedback with a growth mindset
- Enthusiastic about holiday consumer products and sharing that excitement with customers
Why you should apply :
- Immediate consideration
- Hybrid schedule
- Collaborative environment
- You will be creating joy with every client interaction you have
- You get to tap into your imagination by working with products not everyone gets to interact with on a daily basis
Apply now for immediate consideration!
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