Search jobs > Orange, CA > Temporary > Customer service rep

Customer Service Coordinator/ Rep

Ultimate Staffing
Orange, CA, United States
Full-time

This position will assist in the customer relationships and partner with the Sales team to

preserve our current customer base. The Customer Service / Account Manager will assist in building a long-term profitable relationship through opportunities presented, which include generating new orders, providing status of current orders, and generally acting as the communication focal point and a primary voice of the customer within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Partners with the Sales team to ensure customer satisfaction.

Manages the customer delivery scorecard.

Leads problem resolution efforts with customers regarding new orders, order changes,

and order status; responsible for elevating customer concerns when necessary.

Communicate to the Sales Team any opportunities identified as part of the customer

relationship.

Establishes a communication cadence to remain in frequent contact with the customers

to best understand open account actions.

Ensures order and schedule alignment with quoted pricing, including quantity revisions

and delivery reschedule in the system for the benefit of internal and external customers.

Processes order changes, blanket orders, release modification and product specification

communications, completes customer open order reports, initiates P.O. contract review.

Resolves complaints and issues in a timely manner aiming to customer contentment

and the preservation of the Company's reputation.

Effectively partners with various departments and communicates order information to

the appropriate areas.

Manages customer portals and performs customer forecast.

Participate in daily morning Theory of Constraint (TOC) walks through the shop and

daily ship plan meetings to represent the voice of the customer.

Work with other internal departments to resolve accounts receivable issues with

customers.

Receives RFQs and routes to the Pricing function.

Coordinates and participates in annual customer assessments.

All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactory. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

3-5 years experience as an Account Manager, or in other sales / customer service role in

manufacturing, preferably in aerospace.

Bachelors degree in business, sales or marketing is a plus.

Ability to work in a team and collaborate to resolve problems effectively.

Thorough knowledge of MS Office; ERP knowledge is required.

Desired Skills and Experience

This position will assist in the customer relationships and partner with the Sales team to

preserve our current customer base. The Customer Service / Account Manager will assist in building a long-term profitable relationship through opportunities presented, which include generating new orders, providing status of current orders, and generally acting as the communication focal point and a primary voice of the customer within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Partners with the Sales team to ensure customer satisfaction.

Manages the customer delivery scorecard.

Leads problem resolution efforts with customers regarding new orders, order changes,

and order status; responsible for elevating customer concerns when necessary.

Communicate to the Sales Team any opportunities identified as part of the customer

relationship.

Establishes a communication cadence to remain in frequent contact with the customers

to best understand open account actions.

Ensures order and schedule alignment with quoted pricing, including quantity revisions

and delivery reschedule in the system for the benefit of internal and external customers.

Processes order changes, blanket orders, release modification and product specification

communications, completes customer open order reports, initiates P.O. contract review.

Resolves complaints and issues in a timely manner aiming to customer contentment

and the preservation of the Company's reputation.

Effectively partners with various departments and communicates order information to

the appropriate areas.

Manages customer portals and performs customer forecast.

Participate in daily morning Theory of Constraint (TOC) walks through the shop and

daily ship plan meetings to represent the voice of the customer.

Work with other internal departments to resolve accounts receivable issues with

customers.

Receives RFQs and routes to the Pricing function.

Coordinates and participates in annual customer assessments.

All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactory. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

3-5 years experience as an Account Manager, or in other sales / customer service role in

manufacturing, preferably in aerospace.

Bachelors degree in business, sales or marketing is a plus.

Ability to work in a team and collaborate to resolve problems effectively.

Thorough knowledge of MS Office; ERP knowledge is required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

18 days ago
Related jobs
Promoted
Ultimate Staffing Services
Lake Forest, California

Ultimate Staffing is seeking a Data Entry/ Customer Service Rep to support a company in Lake Forest, CA. Handle inbound phone calls from customers with a focus on delivering exceptional service. Comfortable handling heavy phone-based customer service. For unincorporated Los Angeles county, to the ex...

Promoted
American Consumer Panels
Santa Ana, California
Remote

...

Promoted
Packing Corp Of America
Hacienda Heights, California

The Senior Customer Service Representative is responsible for providing superior service to customers. May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed. The Senior Customer Service Representative normally handles...

Mirion Technologies
Irvine, California

We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to Mirion clients, customers, and stakeholders. Experience in a manufacturing Customer Service environment (order management, ship...

Select Staffing
Irvine, California

Experienced Customer Service Representative. We are NOW HIRING an Experienced Customer Service Representative. Find out why customer service reps are 3. As a Select Customer Service Representative, We Offer You:. ...

Domino's Franchise
Anaheim, California

We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Paperwork is normally completed in an office at a desk ...

Spade Recruiting
California
Remote

Customer Service and/or Customer Sales experience preferred. Have excellent customer relation and communication skills. Maintains good customer relations. ...

Domino's Franchise
Yorba Linda, California

Dealing with customer concerns, greeting walk in customers and welcoming them to Dominos Pizza. Taking customer orders on the phone or over the counter and upselling. Keeping the customer area clean. ...

Ultimate Staffing
Lake Forest, California

Ultimate Staffing is seeking a Data Entry/ Customer Service Rep to support a company in Lake Forest, CA. Handle inbound phone calls from customers with a focus on delivering exceptional service. Comfortable handling heavy phone-based customer service. Address customer inquiries, resolve issues, and ...

Domino's Franchise
Anaheim, California

Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. TEMPERMENTS: The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze ...