Customer Service Associate - Apartments.com

Responsibilities

• Demonstrated a strong customer focus rooted in empathy toward the customer
• Communicate effectively with peers, management and customers
• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first time resolution with quality and professionalism
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Develop a strong understanding of CoStar Group and Apartments.com technology, tools and products
• Meet and exceed customer and Costar’s expectations

Basic Qualifications :

• Bachelor's degree from an accredited, not-for-profit University or College.
• A track record of commitment to prior employers.
• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• Results and solutions-oriented approach to solving customer problems
• Open to working weekends in order to provide customer support to all clients
• Excellent verbal and written communication and influencing skills

Preferred Qualifications :

• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Ability to plan and organize workload in a fast-paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology led environment
• Proficiency in MS Office
• Be very Team and Quality Service oriented

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to) :

• Comprehensive healthcare coverage : Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and / or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
30+ days ago