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Technical Support Engineer, Automation, 36445894

Technical Support Engineer, Automation, 36445894

Cypress HCMSan Diego, CA, US
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Job Description

Job Description

Technical Support Engineer , Au tomation, 36445894

Duties :

  • Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
  • This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests / cases.
  • The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
  • This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

Hiring Manager Notes :

From the JD, what are the top must have skill sets required in order to be successful in this role?

  • Experience writing and debugging JavaScript Code or similar language
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Excellent troubleshooting skills

    • What will the interview process look like?

  • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
  • Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
  • Note : This position requires an onsite presence weekly on Wednesday and Thursday.

    • What you need to be successful in this role :

  • Experience writing and debugging JavaScript Code
  • Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Understanding of Networking concepts including TCP / IP, HTTP, concepts of firewall, load balancer and ports
  • Familiarity with VMware, AWS, Azure,Event Management Systems.
  • Excellent troubleshooting skills

    • Pay Rate Range :

  • $40-46.02 / hr.
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    Technical Support Engineer • San Diego, CA, US