Junior Branch Manager

Job Description

As a Junior Branch Manager, you will be responsible for developing your team members while ensuring that we are providing a first-class customer service experience.

As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff.

What you will do :

• Leading the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
• Training and on-going development of new hires, assuring necessary tools and information is in place to incubate success
• Exerting strong team building skills through goal-setting, motivation and follow up to reach those goals
• Improving the team and facilitating the communication among the members
• Exceeding and meeting departmental objectives, including conversion targets and lead generation
• Creating a sense of ownership within the employees and resolving employee issues, if any
• Communicating the company’s purpose, core values, vision to employees
• Ensuring that the employees follow their schedules properly as designed
• Striving for new ways continually, to increase the opportunities of sales
• Facilitating cross functional communication within employees for improved working conditions
• Active participation in the monthly and weekly meetings
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
• Perform other job-related duties as assigned.

Qualifications

About you :

• Must have a minimum of 1-2 years of work experience in sales and customer service
• Strong knowledge of customer care techniques and processes
• Must be at least 21 and have a valid driver's license with a clean driving record
• Ability to coach, motivate and interact with others
• Ability to prioritize and meet deadlines from multi-staff members within the department
• Must have good supervisory and strong communication skills
• Exceptional interpersonal and relationship building skills
• Strong organizational skills with the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service
• Ability to work 40 hours per week including day and / or evening hours
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus.

Additional Information

SIXT hires service-oriented, entrepreneurial team players with a focus on, who are excited about interacting with customers and colleagues from all over the world.

SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.

At SIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

About the department :

As a mobility service provider, our Branches & Operations division is the point of contact with our customers : whether by phone, app or directly in our SIXT branches.

This means : premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet.

As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us :

We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.

5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations.

At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

Want to take off with us and revolutionize the world of mobility? Apply now!