Shift Leader

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one singlenotion in mind; to serve a better burger ! Better burgers takesbetter service, support and teamwork.

That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.

We just build better . BetterBurgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience work &lifestyle!

• Tip share-earn up to $2 / hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
• Flexible schedules in afun, family friendly, team environment
• Medical, Dental andVision Options
• Paid time off vacation and sick
• 401K match (21 andolder)
• Employee AssistanceProgram
• Fast track for careeropportunities and management experience
• Freeuniform

Eligibility based offof time in position and average hours worked

Referred EmployeesMust Be in Good Standing & Referee must be employed with Smashburger attime of payout. Bonus is paid in two distributions

Shift Leader Responsibilities

• Reporting to theRestaurant General Manager, our Shift Leaders are the champions of betterburgers! In this role you will :
• Manage theperformance of both FOH & BOH employees
• Promote a fun andpositive work environment
• Manage theeffectiveness of people focused processes and systems
• Provide initialand ongoing training to all employees within the unit utilizing SmashConnect,LMS, and 4 step method of training
• Reward andrecognizes employee performance that exceeds company standards
• Manage withintegrity the daily completion of operational check lists to include
• Line checks anduniform standards
• Opening / closingcheck lists
• Safe and depositlogs
• Manage the guestexperience metrics (NPS and OSAT)
• Manage FSCoperational standards daily
• Ensure all foodsafety standards are followed & in compliance with local health depts.
• Exemplify guestservice on each shift of the day and communicates SIZZLE service standards tothe employees
• Manage thesuccessful onboarding and training for all new employees
• Follow COGSmanagement procedures for food ordering and inventory
• Follow companycash policies to ensure minimal losses through theft or shortages
• Manage dailylabor

Shift Leader Requirements

• Previous ShiftLeader Experience
• 90-day completionof train the trainer course
• Flexible to worknights, weekends, and holidays
• FollowSmashburger uniform standards
• Abilityto follow all guidelines and procedures set forth by Smashburger, local, state,and federal employment regulations
• Must successfullycomplete Smashburger training program
• Possess strongcommunication skills, both written and verbal, to effectively communicate with restaurantmanagement, front line employees and corporate support teams
• People managementskills to effectively select, assess, coach / counsel, develop, motivate, andlead restaurant teams
• Excellentattention to detail
• Proven timemanagement, consistency, and organizational skills
• Highly motivated,self-directed, and results driven
• Physical abilityto stand for extended periods of time and to move and lift boxes of food / supplies up to 50 lbs.
• Ability to workin high temperatures
30+ days ago