CUSTOMER SERVICE REP
Title
Customer Service Representatitve
Division Belmar Pharma Solutions Category Pharmaceutical Description
Role and Responsibilities
This role is responsible for facilitating administrative tasks for testing services requested by Belmar providers, including customer communications, data order entry, and basic accounting.
Responsibilities include :
- Communicate with patients, providers, and labs as needed via phone, fax, and email.
- Handle sensitive patient information; send lab results to providers.
- Receive lab orders from providers, enter data into invoicing and lab requisitions systems.
- Bill and charge appropriate parties, close out payments on open invoices.
- Coordinate logistics for patient testing; mail out testing kits as needed.
- Use multiple software systems for order processing, account management, and bill pay.
- Maintain electronic records for all steps involved in lab order processing; taking corrective action at any stage as necessary to ensure timely turnaround.
- Set up new patient and provider profiles and monitor profile activity.
- Resolve any logistical, financial, operational, or testing problems that may arise.
- Educate customers about available lab services and pricing.
- Other duties as assigned, including flexing into other Belmar Pharma workflows as time allows.
Position Requirements
Qualifications and Education Requirements
- Excellent attention to detail
- Strong organization and communication skills (written and verbal)
- Ability to multitask and work in multiple systems
- Ability to adapt to changing priorities and solve problems
Profile / Experience
- Customer service experience required.
- High school diploma or equivalent required.
- Proficient in Microsoft Office software, email, internet browsers, etc.
Additional Notes
- Reports directly to the Fulfillment Manager
- Onsite
Full-Time / Part-Time Full-Time Shift -not applicable- City Youngtown State AZ Pay Range $17.00 starting Position Customer Service Representatitve Exempt / Non-Exempt Non-Exempt Open Date 7 / 12 / 2024 EOE Statement We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently not accepting applications.
To search for an open position, please go to http : / / belmarpharmasolutions.appone.com
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