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Advanced Technical Support Specialist

VirtualVocations
Gainesville, Florida, United States
Full-time

A company is looking for an Advanced Technical Support Specialist to provide world-class support experiences to enterprise customers.

Key ResponsibilitiesRespond to customer cases and resolve critical issues with the productResearch and replicate complex configuration or product defect issuesAct as a mentor and create knowledge articles for the Global Technical Support TeamRequired QualificationsBachelor's degree in computer science, information systems, or equivalent experienceMinimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutionsExperience leading major enterprise incidents and engaging multiple teamsAbility to communicate technical information to various stakeholdersStrong organizational skills to manage multiple tasks simultaneously

1 day ago
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