Description
Position Title : Product Support Specialist
Location : Central California and Southern Nevada
Reporting to : Regional Product Support Manager
Travel Required : 70%
This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.
This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers.
This covers the full scope of Aerial Work Platform (AWP) material and lifting equipment manufactured by the company.
Main Duties and Responsibilities
Identifies and resolves customer concerns with Terex AWP products
Assists customers with their service training needs and information
Assists engineering as requested with the improvement and development of AWP products
Assists all customers with the safe and proper operation
Assist with Terex Product Safety upon request
Requires up to 70% travel (fleet vehicle provided) in the territory of Central California and Southern Nevada
Required Qualifications
Must be located in one of the states in the territory - Central California or Southern Nevada
High school diploma or equivalent
3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)
Must have strong interpersonal and communication skills
Must have strong computer skills
Valid driving license with clean driving records
Knowledge of construction equipment
Preferred Qualifications
Excellent problem-solving skills
Great attitude and high energy
Excellent learning and training skills
Can work independently or in a team environment
Detail oriented with strong problem-solving skills
The ability to manage multiple tasks despite frequent interruptions
Strong orientation towards quality, safety, and continuous improvement
Job knowledge and experience in the AWP industry, and / or related experience in field-based customer product support
Hands-on knowledge of Genie product line is desirable
Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (Computers, hand tools, digital devices)
Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products
The salary range for this position is $80,000 - $100,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
Product Support Specialist
A company is looking for a Product Support Specialist to empower creators on their platform. ...
Provider Network Development Specialist (Part-Time, 20 hours)
Mariposa County, California; Merced County, California; Monterey County, California; San Benito County, California; Santa Cruz County, California. We have an opportunity to join the Alliance as a Provider Network Development Specialist supporting the brand new team focused on recruitment and expansi...
Senior Product Support Specialist
A company is looking for a Senior Product Support Specialist - Bilingual French (Remote/Flexible). ...
Retail Service Specialist
AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles...
Transitional Care Physician / IM Perioperative Medicine Specialist / - South Bay
The comprehensive benefits and longevity-based compensation package offered by Southern California Permanente Medical Group (SCPMG) enables physicians to focus on what they do best – provide their patients with exceptional care. Transitional Care Physician / IM Perioperative Medicine Specialist / - ...
Human Resource Specialist
In good physical condition In good moral standing A high school graduate or equivalent Join the Army as a Human Resource Specialist (MOS 42A)! Are you ready to make an impact while helping shape the future of our soldiers? As an Army Human Resource Specialist, you will play a vital role in managing ...
Client Service & Product Support Specialist - Tax and Payroll Services
Client Service & Product Support Specialist -- Tax. You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. Depending on your specific team or role, you will be providing support using phone,...
Supply Chain Specialist
In good physical condition In good moral standing A high school graduate or equivalent Join the Elite Team as an Army MOS 92Y Unit Supply Specialist! Are you ready to embark on an exhilarating career that combines precision, organization, and logistical expertise? Look no further than the role of a ...
Product Support Quotation Specialist
Peterson Cat has a need for a Product Support Quotation Specialist who can be based at any Peterson location. Work with sales reps, parts department and service departments to help centralize quote writing and research to ensure proper compliance with Caterpillar pricing programs and most cost-effec...
AOD Support Staff Registered MC Swing Shift
Southern California Alcohol and Drug Program. Southern California Alcohol and Drug Programs, Inc. Southern California Alcohol and Drug Programs, Inc. In training to be an AOD counselor, the AOD Support Staff I MC – Registered provides services to beneficiaries participating in treatment while monito...