Customer Relations Agent

A company is looking for a Customer Relations Agent 2.

Key Responsibilities

Provide excellent support to customers and internal technicians, handling escalated troubleshooting and supporting field operations

Train and onboard new hires while maintaining documentation and reporting of customer interactions

Identify and troubleshoot technical issues with telecom services and support routine tasks as assigned by management

Required Qualifications

Eligibility for US employment without sponsorship

High School Diploma or GED or equivalent combination of education and experience

2-3 years of experience in customer service or a related field, preferably in the telecom industry

Familiarity with CRM systems and telecom products and services

Proficiency in MS Office applications and flexibility to work nights, weekends, and holidays