Product Manager, Design Research-Payments-Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Biometrics, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Execute all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports
• Executing insight activities (., front-end experience creation, design refinement in-person and remotely, A / B testing).
• Formulating insights and story-telling.
• Uncovering unexpected insights that drive new experiences as well as the little i’ insights that inform their development.
• Presenting these insights and recommendations in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions.
• Escalating ongoing needs and issues to the Senior UX Designer and Head of Product Experience.; Work closely with product and business teams to identify research topics

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience defining and planning the approach and methodologies in the context of project scope and timeline.
• Experience managing the recruitment process with vendors; Experience with secondary data, trends, and learnings.
• Experience moderating and planning ethnographies, one-on-ones, panels, and remote testing environments.
• A working knowledge of Accessibility best practices (WCAG 2.1 AA); Experience creating discussion guides.
• Experience with qualitative and quantitative research through a broad range of methodologies Experience providing insights to inform digital engagement (.

website, apps, APIs).; Experience bringing insights to life through a narrative that clarifies the needs and desires of consumers and how those insights can be integrated into the designed experience.

• Experience crafting discussion guides and appropriate tools and exercises to reveal consumer needs and desires in close partnership with Experience Design, Management, and Business Partners.
30+ days ago