Floor Manager

Floor Manager : Reports to : General Manager / Director of Ops / Bar Director

ABOUT KENT HOSPITALITY GROUP

Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal James Kent and entrepreneur-led private equity platform SC Holdings.

KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America.

We are seeking creative go-getters to join our team to help elevate our brand.

Job Summary :

CANDIDATE REQUIREMENTS

• Must have 2 years + experience in a NYC restaurant as a manager
• Must be able to lift & carry at least 50 pounds
• Must be able to stand for long periods of time
• Must be comfortable with repetitive motions (such as walking, bending & standing)
• Must be knowledgeable of Industry critics & awards
• Must have full schedule availability
• Must be able to take constructive criticisms and work well in a team dynamic

JOB RESPONSIBILITIES :

• Coordinate daily Front of the House and Back of the House restaurant operations
• Delegate daily tasks to your team
• Maintain weekly schedule for dining room team
• Coordinate with General Manager and Bar Director to assist with project planning & staff management
• Regularly review product quality and research new vendors
• Train new and current employees on proper customer service practices
• Maintain an open door policy’ with employees by reporting all complaints and issues involving staff or guests to HR
• Maintain connections with regular guest & foster relationships with new guests
• Cash handling
• Open / close restaurant
• Report all complaints and issues involving staff or guests to HR
• As a manager, it is also your responsibility to be knowledgeable of, and willing to perform, the job responsibilities of the Bartender & Lead Bartender positions

LEADERSHIP RESPONSIBILITIES :

• Implement company policies and protocols & maintain standards
• Problem solve and address any issues in a timely manner
• Nurture positive working relationships with staff
• Lead by & set a good example for staff
• Self-Manage timelines to achieve goals & daily tasks
• Issue disciplinary action when necessary

STAFFING RESPONSIBILITIES :

• Participate in the recruitment & interview process for potential new hires in coordination with General Manager, Bar Director, and Director of HR
• Oversee employee candidate trails and relay information to General Manager, Bar Director for hiring decisions
• Engage in the promotional decision-making processes in coordination with General Manager, Bar Director and HR
• Issue disciplinary action when necessary
• Engage in the decision-making process for terminations in coordination with General Manager, Bar Director and HR
• Create annual staff reviews and 1 on 1’s for hourly dining room staff and submit to General manager for review
• Issue annual reviews in coordination with GM
• Manage annual review & 1 on 1’ schedules in coordination with GM & HR
• Maintain accuracy of dining room job descriptions in coordination with GM & HR
• Oversee New Hire training & facilitate 3-month check in coordination with HR

ADMINISTRATIVE RESPONSIBILITIES :

• Scheduling
• Assisting with Inventory Management
• Participate in the creation of Time and Tide training materials for staff
• Attend & support extracurricular educational programs like OBM & Leadership training

Must have open availabiltiy for Training days leading open to Time and Tide Grand Opening. Specific Details, Dates, and Times will be shared upon receiving Job Offer.