Field Service Technician I

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

What We’re Offering

• Paid time off plus paid holidays
• Medical / dental / vision insurance plan
• Life insurance, short / long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture : We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers.

We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range : $46,400 To $57,900

Compensation may vary based on applicant's work experience, education level, skill set, and / or location.

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.

Essential Duties and Responsibilities

• Follows all company policies and procedures as listed, but not limited to : warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
• Operates material handling equipment per OSHA requirements
• Is directly responsible for company assets such as service vehicles, inventory, tools, laptops, and test equipment
• Maintains truck log, if necessary, according to provincial and or federal requirements
• Maintains good communication with Field Supervisor
• Completes and submits reports as required
• Coordination of shipping and receiving, and in the field, material audits to identify shortages
• Support the installation of DC Power plants, BDFB’s, inverters, UPS, and DC Battery systems
• Support Commissioning of DC power plants, inverters, and battery conductance readings, testing of system and equipment alarms
• Perform / support rectifier and inverter module swaps, and updating system inventories
• Perform / support Preventative Maintenance routines, which would include completing reports and data analysis, which would identify key areas where the clients could improve their systems or are at risk based on the data collected
• Install data cabinets, cable tray infrastructure, including load bearing axillary systems, Fiber Optic Raceways, Grounding and alarm connections
• Provide support for maintaining calibration of tools
• Interacts with internal and external stakeholders
• Travel when required to perform installations, repairs, and preventative maintenance
• Contribute to company revenue and margin targets by supporting the execution of quality work within project timelines and budget

Qualifications

Minimum Qualifications

• 2-4 years of previous customer service experience in field support
• Basic knowledge of Microsoft Office and the Internet
• Able to operate a cell phone
• Basic mechanical aptitude
• Previous experience working with hand and power tools
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
• Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• High School Diploma or equivalent

Preferred Qualifications

• A basic electrical understanding
• The use of test equipment and reading schematics
• Technical degree in Engineering where / if applicable to the location

General Job Requirements

This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements.

Certain vehicles may also require a specific drivers license and have additional driving requirements.

• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds / 23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead / fiberglass products. Periodic blood tests are required to measure the level of lead.

Precautions are taken by the company / employee to reduce the risk of exposure and help ensure everyones safety.

This position requires working in a plant / warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO / Minority / Female / Vets / Disabled