Job Description
Job Description
THIS IS NOT A REMOTE OR HYBRID POSITION. THIS POSITION REQUIRES IN OFFICE MON-FRI, 8AM-5PM
Call Center Customer Service / Dispatcher Job Description
Our company is seeking a Call Center Customer Service / Dispatcher for our fast paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality.
Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background.
Responsibilities of Call Center Customer Service / Dispatcher :
- Communicate with customers via phone, email, chat or text
- Enter new service requests and assign to appropriate technicians
- Coordinate with internal departments to ensure successful completion of tasks
- Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization
- Schedule parts jobs in advance confirming appointments with customers utilizing analytics
- Partner with Business Units to schedule and complete recurring Preventive Maintenances
Key requirements for Call Center Customer Service / Dispatcher :
- Prior dispatch and direct customer experience or related work history.
- Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text.
- Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service.
- Advanced computer skills and familiarity with Microsoft Office products.
- Neat & organized work habits including ability to multi-task.
- Ability to use analytics to direct activity and make decisions based on data
- Experience in HVAC industry, a plus
What We Offer :
- Health Insurance with generous company contribution
- Dental Insurance
- Vision Insurance
- Company paid Life Insurance
- Short Term Disability Plan
- Long Term Disability Plan
- Aflac Accident Indemnity and Illness Plans
- 401(k) Retirement plan with employer match
- Paid holidays
- Paid vacation and sick time
- Training & Development Programs
- Employee perks & discounts on various services, such as wireless plans, entertainment, sporting events, and gym reimbursement program
If you are looking for an opportunity to be part of a growing company who values honesty, integrity, and employee growth, please reply back with your updated resume and salary requirements.
Job Type : Full-time
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