Intake Care Associate

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring.

It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day.

It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career.

And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here.

Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Intake Care Associate

PRIMARY PURPOSE : To enter patient referral data for medical treatment; to enter referrals in an expedited and accurate fashion entering and assigning to a patient care coordinator within 2 hours.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Receives emails through multiple shared inboxes and distributes emails to correct departments.
• Takes inbound calls to schedule new referrals for ancillary services, routing as needed, and provides the client with interim status updates as needed.
• Ensures new orders are entered timely in accordance to our standard operating protocols.
• Creates new referrals from inbound calls, emails sent to multiple inboxes, and from an internal portal.
• Distributes new referrals to colleagues in multiple departments.
• Prepares accurate end of day reports · Maintains a spreadsheet / logs of referral distribution.
• Upholds Sedgwick values and supports our mission statement.
• Serves as a liaison between other departments (DME durable medical equipment / HHS home health services / T&T translation & transportation), Xchanging and other in-house staff.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) years of industry experience, healthcare network and patient care scheduling, or similar or equivalent combination of education and experience required.

Skills & Knowledge

• Strong customer service skills
• Excellent time management skills
• Strong critical thinking skills
• Self-Starter
• Ability to navigate multiple electronic workers comp referral systems.
• Results oriented, dependable, strong team player with Can Do approach, solid work ethic.
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion;

ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory / Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.