Senior Telecommunication Technician
Job Title : Senior Telecommunication Technician
Location : Chesterfield County VA(Onsite)
Duration : 9+months Contract
Note : Local Candidate
Local Candidate
Both Web Cam and In Person Interview
Candidates must have reliable transportation as they will need to travel between different sites
Candidates must be available for ON CALL rotation
Responsibilties :
Role will work out of the IST office and as well as remotely via Microsoft Teams.
Maintain a high level of support and customer services to end users and projects.
Maintain IST Help Desk, Voice Services request (SLA) service level agreements.
Exhibits polite and professional communication via phone, e-mail, and mail.
Performs basic operation, monitoring, troubleshooting, moves adds and changes.
Identifies and resolves complex and basic communications problems. Shows awareness of standards and regulatory requirements related to assigned tasks.
Provides technical assistance and support for voice client application problems.
Installs, test and upgrade new and existing hardware / software. Reviews and recommends procurement of information technology equipment.
Multi-tasking and ability to prioritize as needed with shifting responsibilities.
Maintains the necessary security controls over software and PII. Participate in Team Meetings and other Voice Service support meetings as required.
Prepare update status reports, and evaluations on end of task results or project findings. Conducts on-site surveys for
wireline and wireless support activity or new construction. Administration, maintenance, and installation of Avaya products.
Diagnosis, repair analog, digital, VOIP and SIP technologies. Communicates with end users to determine requested
support.
Required Skills :
Critical thinking, analytical,absolute problem solving
Excellent written and verbal communication skills
Avaya Aura Core Solution components in VM environment
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Session Manager
Communication Manager Feature Description and Implementation.
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Communication Manager, Branch Gateways and Servers
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Branch Gateways and Servers Maintenance Procedures
Avaya Site Administration, IP Office Manager
Administering Call Management System (CMS) Agents & (CMS) Supervisor
Linux CMS Software Installation, Maintenance, and
Troubleshooting
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