Customer Support Team Lead

VirtualVocations
Brooklyn, New York, United States
Full-time

A company is looking for a Customer Support Team Lead (Temp to Hire).Key Responsibilities : Delivering exceptional customer experience to a global community of outdoor enthusiastsLeading in-house and external contractor teams for customer supportImplementing innovative technologies, analyzing data, and tracking key performance metricsRequired Qualifications : 3-7+ years of customer support experience with 2-3+ years in people managementExperience with Zendesk or comparable ticketing systemsExperience scaling programs across countries and multi-language supportExperience collaborating with Senior Leadership and providing clear updatesCompatible hardware meeting IT security standards

22 days ago
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