Sales Manager

Job Title : Sales Manager

Reports To : Area Developer

Travel : Local Travel Required

Compensation : TBD by AD

The Sales Manager plays an important role in accelerating growth for a territory of KidStrong Centers. This position is ultimately responsible for meeting and exceeding goals and targets related to member growth, retention, and community engagement.

In this critical position, the Sales Manager will demonstrate a deep understanding and passion for the KidStrong brand and curriculum in order to meet and exceed sales goals.

The Sales Manager must have a laser focus on meeting and exceeding numbers and be obsessed with lead generation and follow up.

Flawless maintenance of company generated leads is a must. Dedication to building the lead pipeline through community engagement and self-generated partnerships is required.

This is not a 9a-5p job. For the Sales Manager to be successful, making calls and interacting with parents when they are available (mornings, evenings, and weekends) is required.

This role is based out of a location TBD by Area Developer (5 days a week) and will spend at least 1 shift per week in the center.

Additionally, this role will go out into the community spreading the word about KidStrong! Flexibility in availability is required.

RESPONSIBILITIES :

• Drive membership sales through high-volume outbound phone calls on inbound leads (200+ calls / day is typical effort)
• The Sales Manager must execute sound communication with the centers they support in order to ensure observations, trials, and new members receive a world-class experience when starting their KidStrong journey.
• Self management and motivation to exceed KidStrong sales targets
• Oversee the sales process and systems
• Manage sales data and have ability to present to regional leadership an assessment of sales results and plans to drive the overall portfolio performance
• Work closely with Area Developer and Director on seamless process in scheduling observations, trials, and enrollments by managing and following up on inbound leads, and complying with KidStrong Sales recommended processes
• Respond and follow through in a timely manner with all KidStrong owner requests and client / lead requests
• Provide and maintain the highest level of customer service beyond the sale to protect brand integrity
• Create and implement quarterly community engagement plans to drive lead generation and support brand awareness
• Proactively source partnerships and corporate sales opportunities
• Willingness to pitch in to support center level initiatives i.e. center maintenance, training, etc.
• Sales Manager will work 4 week days and 1 weekend day with specific hours based on the needs of the centers they support
• Dependable attendance to team meetings and community events

QUALIFICATIONS :

• 2+ years of experience in health, fitness, or hospitality sales is strongly preferred
• Availability to work the schedule required. This is not a 9a-5p job. Mobility to support the territory is required.
• Experience with the following systems is preferred but not required; ZenPlanner, Sales Messenger, HubSpot, Google Sheets / Docs / Slides, and auto dialer systems.
• Prior experience in outbound phone sales is strongly preferred (200+ calls / day is typical effort)
• Proven track record of exceeding sales targets / quota
• Strong sales mentality and comfortability with outbound sales efforts
• Demonstrated urgency during promotional cycles to maximize return on ad spend
• Excellent verbal and written communication skills
• Entrepreneurial spirit with open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor
• Practical work experience using Microsoft Office Products
• Prior CRM experience (Salesforce, etc.) is strongly preferred

Supervisory Responsibilities

This position will not directly supervise any employees.

Sphere of Interaction

The Sales Manager will work closely with other Sales Managers, Directors within the Region, KidStrong families and potential members.

DNA / Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Competitive

Strong internal drive and desire to grow KidStrong member base

Result Driven Communication

• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; listens and gets clarification
• Demonstrates group presentation skills; participates in meetings
• Writes clearly and informatively; edits work for spelling and grammar

Passionate / Professional

• Approaches others in a positive manner and treats others with respect and consideration
• Maintains positive presence under pressure
• Accepts responsibility for own actions; exhibits high level of ownership
• Follows through on commitments
• Gives and welcomes feedback.

Organized

• Prioritizes and plans work activities; develops realistic action plans.
• Sets goals and objectives
• Laser focused on plan and execution to deliver results in a timely manner
• Comfortable calling an audible; continuing or adjusting the play after the audible is called
• Embraces innovation and a quickly-changing landscape. Best Idea Wins!

Resilient

• Optimistic; solution-based mindset
• Strong rebound after setbacks and welcomes learning opportunities

Active Listener

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Contributes to building a positive team spirit; supports everyone's efforts to succeed
• Puts success of team above own interests; able to build morale and group commitments to goals and objectives

Community Builder

• Innate desire to care for and connect KidStrong families
• Represents KidStrong with pride and passion in the community and at all times

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.